Extra Help Getting a Ride

STAR members can schedule free rides to medical appointments and other related services through the Nonemergency Medical Transportation (NEMT) program. Members should first call NEMT at 1-866-824-1565 (TTY 711) to schedule a ride. Learn more about NEMT transportation services.

If you are not able to get a ride through NEMT, BCBSTX may be able to help. BCBSTX’s transportation VAS offers free rides to approved services not covered by Medicaid such as WIC visits, BCBSTX member events and meetings, approved health classes or for covered services where the parent needs to bring more than one child.

How do I get transport benefits?

BCBSTX STAR members can get help through our VAS transportation vendor, ModivCare, when NEMT is not available. ModivCare is an independent company providing transportation services for STAR members of BCBSTX.

If NEMT is unable to help you and you still need help getting a ride, please call the BCBSTX Customer Service at 1-888-657-6061 to schedule a ride.

Please have this information ready when you call:

  • Your full name, current address and phone number
  • Your member ID number
  • The date you want to ride
  • The name, address and phone number of where you are going
  • What kind of appointment you are going to
  • If you will need a wheelchair van or some other kind of help during your trip

Please see the Transportation brochure for more information

Note: Value-Added Services may have restrictions and limitations. For a complete list of limitations, please refer to the Member Handbook or the Value-Added Services brochure.

Find a Doctor or Hospital

Use our Provider Finder® to search for doctors and pharmacies near you.

Contact Us

  • 1-888-657-6061 (TTY 711)
  • 8 a.m. to 8 p.m. Central Time Monday through Friday
  • Contact Us