Don’t Risk Losing Your Coverage
The best way to protect your Medicaid or CHIP benefits is to make sure Texas Health and Human Services Commission (HHSC) has your most up-to-date contact information.
Choose a Plan
Learn more about the plans Blue Cross and Blue Shield of Texas offers. Discover which option is right for you.
CHIP Plan
The CHIP plan and CHIP Perinatal program are available to children (age 18 and younger) and pregnant women who do not qualify for Medicaid.
STAR Plan
The STAR program is for people who qualify for Medicaid. It is for those who are pregnant, have limited income, are newborns or get cash assistance such as Temporary Assistance for Needy Families (TANF).
STAR Kids Plan
The STAR Kids program provides Medicaid services for children and youth (age 20 and younger) with disabilities. BCBSTX serves these members in both the Travis and Central Service Areas.
Report Fraud, Waste and Abuse
We are part of the Inspector General Integrity Initiative. BCBSTX partners with the Office of Inspector General (OIG) to fight fraud, waste and abuse in the state’s Medicaid program. Visit the to learn more. You can call the OIG Fraud Hotline at 1-800-436-6184. Also learn more about How to Report Fraud.
How to File an Appeal or Complaint
If you do not agree with a decision BCBSTX has made about your request for benefits or services, you can file an appeal. If you are not satisfied with care you received, you can file a complaint. Select your plan type for details.
Contact Us
Customer Advocate Department
If you have questions about your plan, finding a provider, accessing covered services and more, we can help. Call the Customer Advocate Department number for your plan.
CHIP and STAR, call 1-888-657-6061.
STAR Kids, call 1-877-688-1811.
Service Coordination
Need help managing your health care? A service coordinator can work with you to plan your doctor visits, arrange home care, and much more. Call the Service Coordination number for your plan.
CHIP and STAR, call 1-877-214-5630.
STAR Kids, call 1-877-301-4394.
We are open 8 a.m. to 5 p.m. Central Time, Monday through Friday. You can:
- Speak with someone in English or Spanish.
- Request interpreter services.
- Leave a voicemail outside of our normal business hours, including weekends and holidays.
- In an emergency or crisis, call 911 or go to the nearest hospital emergency room.
More Ways to Contact Us
Find other important phone numbers to get help now. Go to Contact Us.
Learn how to ask for information in alternative formats.
In an emergency or crisis, call 911 or go to the nearest hospital emergency room.
National Committee for Quality Assurance (NCQA)
NCQA evaluates health plans and the care that they provide to their members. They identify health care organizations that are run in ways that make care better. BCBSTX is proud to have earned NCQA accreditation for our CHIP, STAR and STAR Kids plans.