BCBSTX STAR Plan

The STAR program is for people who qualify for Medicaid and who are either pregnant, have limited income, are newborns or receive cash assistance (Temporary Assistance for Needy Families or TANF). BCBSTX is pleased to offer a STAR plan for people and families who qualify under Medicaid. We have served STAR members in the Travis Service Area since 2012.

View Participating Counties

Member Handbook

Member Resources

Important Contact Information

  • Customer Service Hotline

    Call customer service at 1-888-657-6061 (TTY 711). We are open 8 a.m. to 8 p.m. Central Time, Monday through Friday. You can speak with someone in English or Spanish. You can also speak with someone about how to get information in other languages or formats at no extra charge. You may also request interpreter services.

    You may leave a voice mail outside of our normal business hours or on weekends and holidays.

    If you are experiencing an emergency, call 911 or go to the nearest hospital emergency room.

  • Behavioral Health Services Hotline

    For the Behavioral Health Services Hotline, call Magellan Health Services at 1-800-327-7390 (TTY 1-800-735-2988). You can call 24 hours a day, 7 days a week.

    You can speak with someone in English or Spanish. You may also request interpreter services.

    Mental Health/Substance Abuse services do not need an OK from your PCP when you are not in the hospital, but you do have to see a Magellan provider.

    Magellan also offers emergency and crisis support. If you or your child is having a mental health emergency, call Magellan. You may call at any time of day or night, and on any day of the week.

  • 24/7 Nurse Hotline

    For the 24/7 Nurse Hotline, call 1-844-971-8906 (TTY 711). You can speak with someone in English or Spanish. You may also request interpreter services.

    This help line is staffed 24 hours a day, 7 days a week with registered nurses who can help you get answers to your health questions. If an unexpected medical situation arises, a nurse can help you decide if you should call your doctor, visit the ER or urgent care, or treat the problem yourself.
     

  • Texas Health Steps Contact Information

    If you need to contact Texas Health Steps, call them toll-free at 1-877-847-8377 (1-877-THSTEPS).

    Learn more about Texas Health Steps.

  • STAR Program Enrollment Broker Contact Information

    If you need help choosing a health plan, call 1-800-964-2777. You can call Monday to Friday, 8 a.m. to 6 p.m. Central Time.

  • Fair Hearing Contact Information

    If you do not agree with a decision BCBSTX has made about your request for benefits or services, you have the right to ask for a Medicaid fair hearing from the Health and Human Services Commission (HHSC). The HHSC hearings officers will hear your case, look at the evidence and make a decision based on state and federal rules, regulations and laws.

    To ask for an appeal or a fair hearing, call the Member Advocate in the Travis service area at 1-877-375-9097 (TTY 711) from 8:30 a.m. to 5:00 p.m. Central Time, Monday to Friday. View more information on asking for a fair hearing.

    You can also learn more about filing an appeal.

  • Provider Services Hotline

    If your provider needs to contact us, they may call the Provider Services Hotline at 1-877-560-8055 from 8:00 a.m. to 8:00 p.m. Central Time, Monday through Friday.

    Your provider can contact us with questions about eligibility, benefits, provider network referrals or claim statuses. They can also contact us about appeals and complaints.

  • Alternative Formats

    To get auxiliary aids and services, or to get written or oral interpretation to understand the information given to you, including materials in alternative formats such as large print, braille or other languages, please call BCBSTX STAR Customer Service at 1-888-657-6061 (TTY 711).

Information About Your Prescription, Vision, Dental and Behavioral Health Benefits

Find a Doctor or Hospital

Use our Provider Finder® to search for doctors and pharmacies near you.

Contact Us

If you have questions, please call customer service toll-free at 1-888-657-6061 (TTY 711).

BCBSTX CHIP Plan

The CHIP and CHIP Perinatal program is available to children (age 18 and younger) and pregnant women who do not qualify for Medicaid. BCBSTX is pleased to provide a CHIP plan. We have served CHIP members in the Travis Service Area since 2012.

View Participating Counties

Member Handbook

Member Resources

Important Contact Information

  • Customer Service Hotline

    Call customer service at 1-888-657-6061 (TTY 711). We are open 8 a.m. to 8 p.m. Central Time, Monday through Friday. You can speak with someone in English or Spanish. You can also speak with someone about how to get information in other languages or formats at no extra charge. You may also request interpreter services.

    You may leave a voice mail outside of our normal business hours or on weekends and holidays.

    If you are experiencing an emergency, call 911 or go to the nearest hospital emergency room.

  • Behavioral Health Services Hotline

    For the Behavioral Health Services Hotline, call Magellan Health Services at 1-800-327-7390 (TTY 1-800-735-2988). You can call 24 hours a day, 7 days a week.

    You can speak with someone in English or Spanish. You may also request interpreter services.

    Mental Health/Substance Abuse services do not need an OK from your PCP when you are not in the hospital, but you do have to see a Magellan provider.

    Magellan also offers emergency and crisis support. If your child is having a mental health emergency, call Magellan. You may call at any time of day or night, and on any day of the week.
     

  • 24/7 Nurse Hotline

    For the 24/7 Nurse Hotline, call 1-844-971-8906 (TTY 711). You can speak with someone in English or Spanish. You may also request interpreter services.

    This help line is staffed 24 hours a day, 7 days a week with registered nurses who can help you get answers to your health questions. If an unexpected medical situation arises, a nurse can help you decide if you should call your doctor, visit the ER or urgent care, or treat the problem yourself.
     

  • CHIP Program Enrollment Broker Contact Information

    If you need help choosing a health plan, call 1-800-964-2777. You can call Monday to Friday, 8 a.m. to 6 p.m. Central Time.

  • Provider Services Hotline

    If your provider needs to contact us, they may call the Provider Services Hotline at 1-877-560-8055 from 8:00 a.m. to 8:00 p.m. Central Time, Monday through Friday.

    Your provider can contact us with questions about eligibility, benefits, provider network referrals or claim statuses. They can also contact us about appeals and complaints.

  • Alternative Formats

    To get auxiliary aids and services, or to get written or oral interpretation to understand the information given to you, including materials in alternative formats such as large print, braille or other languages, please call BCBSTX CHIP Customer Service at 1-888-657-6061 (TTY/TDD 711).

Information About Your Prescription, Vision, Dental and Behavioral Health Benefits

Find a Doctor or Hospital

Use our Provider Finder® to search for doctors and pharmacies near you.

Contact Us

If you have questions, please call customer service toll-free at 1-888-657-6061 (TTY 711).

BCBSTX STAR Kids Plan

The STAR Kids program provides Medicaid services for children and youth age 20 and younger with disabilities. BCBSTX serves STAR Kids members in both the Travis and Central Service Areas.

View Participating Counties

Member Handbook

Member Resources

  • Member Advisory Group

    Each quarter, BCBSTX holds a Member Advisory Group (MAG) meeting so that we can find out how we can serve you better.

    If you would like to come and share your ideas with BCBSTX staff and community partners on what you like about your plan benefits or where we can do better, please contact the STAR Kids member advocate in your area for details. For the Travis Service Area call toll-free at 1-877-375-9097, or in MRSA Central call 1-855-497-0857 (TTY 711).

    Learn about upcoming Member Advisory Group meetings.

  • Primary Care Provider (PCP) Information

    Please choose a PCP from the provider network when you join. If your child sees and out-of-network PCP or a PCP from a non-Medicaid plan, we can help you stay with that PCP. You should let us know If you would like your child's specialist to be their PCP.

    Please call Service Coordination so we can get information on PCP that you want to use, and we will help get the appropriate PCP assigned. After you choose a PCP, you will then get a new ID card that shows “Commercial PCP” or “Dual Eligible” for members that have Medicare. You can call customer service for help choosing an in-network PCP or you can use Provider Finder®.

  • Referral Information

    You do not need referrals to see in-network specialists. BCBSTX allows you to see out-of-network Medicaid specialists for medically necessary services.

  • OB/GYN Providers

    BCBSTX also allows you to see out-of-network OB/GYN providers for medically necessary services. You should notify a service coordinator if you are going to see an out of network OB/GYN to ensure that the provider is loaded in our system so that they can file claims.

  • Behavioral Health and Substance Abuse Treatment Services

    You do not need a referral for behavioral health or substance abuse treatment services to see a Magellan network provider. BCBSTX STAR Kids members get behavioral health/substance abuse services through Magellan Health Services.

    If you want to see an out-of-network provider, you need to get a prior authorization for to ensure Magellan has the provider information needed to accurately pay claims. A Magellan Health Care Coordinator will work with your child's service coordinator to ensure your child has access to the behavioral health services needed. You can also call Magellan at 1-800-424-0324.

  • Member Rights and Responsibilities

  • Complaints

    If you are not satisfied with your care, you can file a complaint.

  • Appeals

    You have the right to ask for an appeal. Learn how to file an appeal with BCBSTX.

  • Lost/Stolen ID Card

    Call customer service at 1-877-688-1811 (TTY 711) to replace your ID card if it is lost.

  • Notice of Privacy Practices

  • Office of Consumer Credit Commissions

    Visit the Office of Consumer Credit Commissions (OCCC) website to get tools and skills to help you make informed financial decisions. The OCCC has resources to help understand your financial choices and obligations. Knowing your choices makes it easier to manage your personal finances so you can meet your financial goals.

  • Report Fraud, Waste and Abuse

    We are part of the Inspector General Integrity Initiative and have pledged to partner with the Office of Inspector General (OIG) to fight fraud, waste and abuse in Texas' Medicaid program. To learn more, visit the OIG website.

Important Contact Information

  • Customer Service Hotline

    Call customer service at 1-877-688-1811 (TTY 711). We are open 8 a.m. to 8 p.m. Central Time, Monday through Friday. You can speak with someone in English or Spanish. You can also speak with someone about how to get information in other languages or formats at no extra charge. You may also request interpreter services.

    You may leave a voice mail outside of our normal business hours or on weekends and holidays.

    If you are experiencing an emergency, call 911 or go to the nearest hospital emergency room.

  • Service Coordination Contact Information

    Service coordination assists you and your child in coordinating acute and long-term care services. All members receiving long-term services and supports, or those who request them will receive service coordination services from BCBSTX STAR Kids.

    For Service Coordination, call 1-877-301-4394 (TTY 711), 8:00 a.m. to 5:00 p.m. Central Time, Monday through Friday.

    Find more information about your child's assigned service coordinator by logging in to Blue Access for MembersSM (BAM). In BAM, you can view the service coordinator's name, phone number, and email address.
     

  • Behavioral Health Services Hotline

    For the Behavioral Health Services Hotline, call Magellan Health Services at 1-800-424-0324 (TTY 1-800-635-2883). You can call 24 hours a day, 7 days a week.

    You can speak with someone in English or Spanish. You may also request interpreter services.

    You do not need a referral for behavioral health or substance abuse treatment services to see a Magellan network provider. BCBSTX STAR Kids members get behavioral health/substance abuse services through Magellan Health Services.

    A Magellan Health Care Coordinator will work with your child’s service coordinator to ensure your child has access to the behavioral health services needed. You can also call Magellan directly. All members receiving long-term services and supports, or those who request them will receive service coordination services from BCBSTX STAR Kids.

    Magellan also offers emergency and crisis support. If your child is having a mental health emergency, call Magellan. You may call at any time of day or night, and on any day of the week
     

  • 24/7 Nurse Hotline

    For the 24/7 Nurse Hotline, call 1-855-802-4614 (TTY 711). You can speak with someone in English or Spanish. You may also request interpreter services.

    This help line is staffed 24 hours a day, 7 days a week with registered nurses who can help you get answers to your health questions. If an unexpected medical situation arises, a nurse can help you decide if you should call your doctor, visit the ER or urgent care, or treat the problem yourself.

  • Texas Health Steps Contact Information

    If you need to contact Texas Health Steps, call them toll-free at 1-877-847-8377 (1-877-THSTEPS).

    Learn more about Texas Health Steps.

  • STAR Kids Program Enrollment Broker Contact Information

    If you need help choosing a health plan, 1-877-782-6440. You can call Monday to Friday, 8 a.m. to 6 p.m. Central Time.

  • Fair Hearing Contact Information

    If you do not agree with a decision BCBSTX has made about your request for benefits or services, you have the right to ask for a Medicaid fair hearing from the Health and Human Services Commission (HHSC). The HHSC hearings officers will hear your case, look at the evidence and make a decision based on state and federal rules, regulations and laws.

    To ask for an appeal or a fair hearing, call the Member Advocate in the Travis service area at 1-877-375-9097 (TTY 711). For the Member Advocate in the Central MRSA service area, call 1-855-497-0857 (TTY 711). Call between 8:30 a.m. and 5:00 p.m. Central Time, Monday to Friday. View more information on asking for a fair hearing.

    You can also learn more about filing an appeal.
     

  • Provider Services Hotline

    If your provider needs to contact us, they may call the Provider Services Hotline at 1-877-784-6802 from 8:00 a.m. to 8:00 p.m. Central Time, Monday through Friday.

    Your provider can contact us with questions about eligibility, benefits, provider network referrals or claim statuses. They can also contact us about appeals and complaints.

  • Alternative Formats

    To get auxiliary aids and services, or to get written or oral interpretation to understand the information given to you, including materials in alternative formats such as large print, braille or other languages, please call BCBSTX STAR Kids Customer Service at 1-877-688-1811 (TTY 711).

Information About Your Prescription, Vision, Dental and Behavioral Health Benefits

Find a Doctor or Hospital 

Use ourProvider Finder® to doctors and pharmacies near you.

Contact Us

If you have questions, please call customer service toll-free at 1-877-688-1811 (TTY 711).

Provider Directory

Download a print version of the STAR Kids Provider Network Directories:

Provider Directory (Central Service Area) 

Provider Directory (Travis Service Area)