Contact Us
Use the information here to contact Blue Cross and Blue Shield of Texas with questions about your plan. All “800” phone numbers are toll-free (calls are no cost to you).
Important Phone Numbers
Customer Advocate Department | If you have questions about your plan, we can help. To ask about what the plan covers (medical, behavioral health, etc.), find a provider, change your PCP and more, just call the Customer Advocate Department phone number for your plan.
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Assistance for Members with Hearing or Speech Loss | Members with hearing or speech loss can call one of the numbers below:
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Member Advocate in the Travis service area |
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| Member Advocate in the Central service area |
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| Enrollment Broker | Need information about enrolling in CHIP or Medicaid? Call the enrollment broker for your plan to enroll or to renew your benefits.
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Medical Emergency | If you are experiencing a medical emergency, call 911 or go to the nearest hospital emergency room. |
Behavioral Health and Substance Use Crisis Line |
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24/7 Nurse Advice |
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| Service Coordination |
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| Non-Emergency Transportation Services | BCBSTX contracts with Modivcare™ for transportation services. They are available:
Reservations to schedule a new ride:
Ride Assist (“Where’s My Ride?”): If you have questions about a ride that you've already scheduled, or if you need to cancel your ride:
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| Texas Health Steps |
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| Ombudsman | If you are unable to get a service you believe is covered by your plan, an ombudsman may be able to help. They address member issues without taking sides. Learn more about the Ombudsman Program.
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| Provider Services Hotline | If your provider needs to contact us, they may call us:
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| Complaints | To file a complaint about service or care, you may call or write to us.
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| Appeals | You can file an appeal if you are not happy with a decision made about your health care. Learn more about How to File an Appeal. |
| Fair Hearing | Learn how to ask for an external medical review or a state fair hearing.
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| Alternative Formats | You can get the information on this website in Spanish or other languages. You can ask for information in alternative formats. Speak with someone about how to get this information in other languages or formats at no extra charge.
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Need to Update Your Contact Info?
We want to respond to you as soon as you reach out to us. Make sure we have your current phone, email and mailing address. Log in to our secure member portal, and send us a secure message. You can also use our convenient Live Chat to speak with us. Or you can call the Customer Advocate Department.
With Blue Access for Members:
- You can send us a secured message through the BAM Secure Message Center and get a reply back from us.
- Manage your health plan from your computer or smartphone.
- Use Live Chat so we can help you find a provider or schedule an appointment with your provider using a 3-way call.
Modivcare is an independent company that has contracted with Blue Cross and Blue Shield of Texas to provide transportation services for members with coverage through BCBSTX.
BCBSTX makes no endorsement, representations or warranties regarding third-party vendors and the products and services offered by them.