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Find Virtual Care

Your Blue Cross and Blue Shield of Texas health care plan may include Virtual Visits, by MDLIVE or Teladoc. Virtual care lets you get health care from board-certified doctors, pediatricians and therapists 24/7 by video or phone.1  Log in to check if you have virtual care as a benefit.

A woman sits in front of a computer and talks with a doctor on a video call.
 

What to Expect

Attending a Virtual Visit

When you need care while away from home or after hours, virtual care can help you address your health care concerns. Virtual Visits with MDLIVE allow you to connect with a board-certified doctor over the phone or online whenever, wherever.

Virtual Visits may not look like an in-person doctor's appointment. Watch this video to learn:

  • How to set up an MDLIVE account
  • How to set up a doctor's appointment
  • What to expect during an appointment

To get started setting up your MDLIVE access, log in to your BCBSTX account.

What Can Virtual Care Help With?

Depending on your plan, MDLIVE or Teladoc's doctors and therapists can treat many non-emergency issues, like those listed below. Plus, did you know virtual care may cost less than going to an urgent care clinic or the emergency room? 

Log in to your account to check which virtual care benefits and services are included in your coverage.

Register or log in to check    

Find virtual options for urgent care like:

  • Allergies
  • Cold & Flu
  • COVID-19 
  • Pink Eye 
  • Sinus Problems
  • Sore Throat
  • And More

Find virtual care for behavioral health support:  

  • Anxiety
  • Depression  
  • Grief
  • Life Changes 
  • Stress
  • And More

     

 

Find Other In-Network Virtual Care Options

If your plan doesn't cover MDLIVE Virtual Visits or Teladoc, check if other in-nework doctors offer telehealth appointments. When you search, check "Offers Telehealth" in the search options.

 

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Pharmacy Care

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1 Internet/WiFi connection is needed for computer access. Data charges may apply when using your tablet or smartphone. Check your phone carrier’s plan for details.

2 Average times from MDLIVE

Virtual Visits may be limited by plan. For providers licensed in New Mexico and the District of Columbia, Urgent Care service is limited to interactive online video; Behavioral Health service requires video for the initial visit but may use video or audio for follow-up visits, based on the provider’s clinical judgment. Behavioral Health is not available on all plans.

MDLIVE operates and administers the Virtual Visit program and is solely responsible for its operations and that of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission.

Blue Cross®, Blue Shield® and the Cross and Shield symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans