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Welcome New Members

Welcome to Blue Cross and Blue Shield of Texas. We are glad you chose BCBSTX for your Medicaid or CHIP health plan. We want to help you to make the most of your new plan. Here are some tools and resources to get started.

Team members outside in a huddle.

Learn What’s Covered

Find out what your plan covers and what resources are available to you.

After You Enroll

After you enroll in a BCBSTX plan, we will send your new plan materials in the mail. You should expect to receive the items below.

Member ID Card

You will get a BCBSTX member ID card. Keep this ID card with you at all times.

When you go to your doctor, hospital or other provider, show your BCBSTX member ID card. It has the following information:

  • Your name
  • Your member ID number
  • Your Medicaid number
  • The date your coverage starts
  • Your PCP's name and phone number

What if I lose my member ID card?

Call the Customer Advocate Department for your plan to replace your member ID card if it is lost. You can also log in to Blue Access for Members℠ to request a new ID card or access your digital ID card.

Welcome Kit

After you get your member ID card, you'll get your welcome kit. It includes your Member Handbook. You'll also get brochures on our transportation services and our value-added services. The welcome kit will tell you everything you need to know about being a BCBSTX member.

If you do not receive a welcome kit, we can send a replacement. Please call the Customer Advocate Department for your plan:

We can also provide your kit in alternate formats. This can be a language other than English or another format, such as Braille, large print or other electronic formats. We will send you this in your preferred format at no cost to you.

The Health Assessment Questionnaire

We call new members to do a health assessment over the phone. The assessment will let us know about your health. That way we can send you health tips or tell you about programs we offer to keep you healthy. If you have not received a call to complete a health assessment within 90 days of joining, call the Service Coordination phone number for your plan:

If you are a current member and you have health concerns, you can call Service Coordination. We have health programs for some chronic conditions. You can easily opt-in or opt-out of the programs. Visit our Health and Wellness page  to learn more about our programs. Check our Service Coordination page to find out ways we can help you get the most from your plan.

MEMBER RESOURCES

Helpful Tools and Resources

Are you trying to find a provider or locate a form or document to help you manage your plan? Get the information you need. We’re here to help.

Find Care

Need to search for providers in your area? Or figure out where to go for care?

Find a Provider

Forms and Documents

For details about your plan, check your Member Handbook.

Check Forms and Documents

Contact Us

If you have questions about your plan, call the Customer Advocate Department.

Get More Help