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Behavioral Health Coverage

Blue Cross and Blue Shield of Texas offers health care for your body and mind. Sometimes you may need help dealing with stress, grief, or depression. Help is also available for those facing:

  • Mental health conditions
  • Substance use (alcohol, drugs)
  • Behavioral health crisis

The type of help you might need depends on your personal situation. It could be counseling, treatment, in-patient or out-patient care. BCBSTX provides Service Coordination to help you get the care you need.

Behavioral health care does not need approval from your primary care provider (PCP). You also may want to talk to your PCP about the problem.

If you are an adult who has a mental illness or if you have a child with emotional needs, this benefit can help you or your child to learn how to be your best. We can help you with:

  • Arranging mental health rehabilitation services
  • Managing your medicine to reduce your symptoms or so that you can be more independent
  • Training to help you talk to your family, friends and teachers about how you can work together to control your symptoms
  • Dealing with a mental or emotional crisis

What is Covered?

Some services covered by your plan include:

  • Alcohol or drug treatments
  • Care during a hospital stay
  • Community-based behavioral health services
  • Crisis services
  • Day treatment at a hospital
  • Intensive outpatient program
  • Medication assisted treatment
  • Outpatient services, such as a drug management, therapy and counseling
  • Residential treatment of substance use

Check the  CHIP Member Handbook  to learn more about plan benefits.

Find out more about covered behavioral health programs and services.

Note: The Behavioral Health benefit is not covered for CHIP Perinate members.

Mental Health Hotlines

If you are having a mental health crisis, there is help. Call one of the below lines. They are available 24/7. Calls are private and at no cost to you. Note: If you have a life-threatening emergency, please call 911.

Behavioral Health and Substance Use Crisis Line 

We offer emergency and crisis support. If, at any time, you think you or your child is having a mental health emergency, call us. Call any time of day or night, 24/7. You will be able to talk to a mental health professional.

Call: 1-888-657-6061 (TTY: 711)

988 Suicide & Crisis Lifeline 

Call this hotline for support if you are in distress and need help during a crisis. You can speak with a trained crisis worker to get one-on-one support.

Call or Text: 988

Visit the Website

National Maternal Mental Health Hotline

Get support before, during and after pregnancy. This hotline is for those who feel overwhelmed or depressed. A trained counselor will listen and help.

Call or Text:   
1-833-TLC-MAMA   
(1-833-852-6262)

Visit the Website

Programs and Resources

MEMBER RESOURCES

Helpful Tools and Resources

Are you trying to find a provider or locate a form or document to help you manage your plan? Get the information you need. We’re here to help.

Find Care

Need to search for providers in your area? Or figure out where to go for care?

Find a Provider

Forms and Documents

For details about your plan, check your Member Handbook.

Check Forms and Documents

Contact Us

If you have questions about your plan, call the Customer Advocate Department.

Get More Help

Learn to Live provides educational behavioral health programs. Members considering further medical treatment should consult with a physician. Learn to Live, Inc. is an independent company that provides online behavioral health programs and tools for members with coverage through Blue Cross and Blue Shield of Texas. BCBSTX makes no endorsement, representations or warranties regarding third-party vendors and the products and services offered by them.