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Get Virtual Care

Virtual Visits, Powered by MD Live®, give you access to board-certified doctors. These independently contracted, licensed professionals can help you with many non-emergency conditions. Your live visit can happen using online video or a mobile app1.

Register or Sign In for a Virtual Visit
Child sits in parents lap while they speak to doctor on mobile phone.

What Can Virtual Visits Help With?

Speak with an MD Live doctor 24 hours a day, seven days a week. Instead of going to a doctor’s office, you can talk with one while at home, work or many other places. And, a virtual visit can cost less than going to an urgent care center or emergency room.

You can get urgent care for an illness and injury. Some of the health issues they can help with are:

  • Allergies
  • Cold and flu
  • Cough
  • COVID-19
  • Ear pain
  • Headache
  • Insect bites
  • Pink eye
  • Rash
  • Sinus problems
  • Sore throat
  • Urinary Tract Infection (UTI)
  • And more

MD Live doctors can also write and send prescriptions (when appropriate) to a nearby pharmacy2.

Are you in need of virtual care for behavioral health? Your Customer Advocate Department can let you know options.

Getting Started

How to Make a Virtual Visit Happen

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CONTACT US

Need Help?

If you have questions about your plan, we can help. To ask about what the plan covers, find a provider, change your PCP and more, just call the Customer Advocate Department. We are available Monday through Friday, 8 a.m. to 5 p.m. Central Time.

If you call after hours, please leave a message. We’ll call you back on the next business day. Members with hearing or speech loss can call the TTY/TDD line at 711.

CHIP and STAR, Call 1-888-657-6061 STAR Kids, Call 1-877-688-1811

VIRTUAL VISITS MAY BE LIMITED BY PLAN. For providers licensed in New Mexico and the District of Columbia, Urgent Care service is limited to interactive online video. Behavioral Health service requires video for the initial visit but may use video or audio for follow-up visits, based on the provider’s clinical judgment.

1 Internet/Wi-Fi connection is needed for computer access. Data charges may apply. Check your cellular data or internet service provider's plan for details.

2 MD Live operates subject to state regulations. MD Live is not an insurance product nor a prescription fulfillment warehouse. MD Live does not guarantee that a prescription will be written. MD Live does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. MD Live physicians reserve the right to deny care for potential misuse of services.

MD Live, a separate company, has contracted with Blue Cross and Blue Shield of Texas to administer the Virtual Visits programs for members of BCBSTX. MD Live and the MD Live logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. This third-party vendor is solely responsible for its operations and contracted providers.