Help Clients Navigate Payments

If "Auto Pay" is selected, payments will be submitted automatically.

* For premium billed customers - payments are submitted two business days prior to a bill's due date. We submit payment for the amount due, plus or minus any changes due to payments or payment adjustments received. These payments and changes are shown on the Changes Since Last Bill option in your group's account. Membership adjustments (enrollments, cancellations, product changes, etc), will not be reflected in an auto draft. Any changes entered after the last bill will appear on the next billing statement.

At this time, payments cannot be made with a credit card.

Yes, employers can print copies of statements, payments and other reports.

Employers will stop receiving paper bills through the mail after they make their first online payment.

We recognize the importance of protecting the privacy and security of our members. We utilize the latest technologies and software to prevent unauthorized users from accessing our systems. We protect information by maintaining physical, electronic, and procedural safeguards that comply with federal standards.

We continue to maintain corporate compliance processes and infrastructure with respect to HIPAA security, privacy, and other regulations. Our goal is excellence in customer service, quality and cost effectiveness.

With Online Bill Payment, payment information is strictly confidential:

• All information is protected by Transport Layer Security (TLS) technology, the leading security protocol for data transfer on the Internet.
• Payments are processed through the Automated Clearing House (ACH) network, a payment network that is trusted by more than 12,000 financial institutions nationwide. 
• We do not process any payments until employers authorize them. 
• We strictly adhere to new privacy policies regarding Identity Theft protection. 
• All of our employees must complete HIPAA privacy and security training. 

About Automated Clearing House (ACH) Transactions

More than 33.6 billion automated clearing house (ACH) payments were made in 2024. Online Bill Payment uses the same, safe electronic payments system used for Direct Deposit. According to the National Automated Clearing House Association (NACHA), online payments “provide more protection than when checks are processed in the traditional way.” More information is available on the NACHA website, www.nacha.org .

What Producers and Employers Can Do to Protect Information

• Never share passwords 
• Never write down passwords 
• Change passwords often 
• When creating a password, don’t use common words, birthdates or names
• Log out of secure portals when you step away from your computer.