Learn About Your Benefits
Explore details about what your CHIP Plan covers and start taking advantage of them now.
Medical Care
Your plan covers your physical health needs. From doctor visits to urgent and emergency care, BCBSTX is here for you.
Prescription Drugs
The CHIP Plan goes by a list of approved drugs that BCBSTX covers. This includes both brand and generic drugs.
Behavioral Health Care
Need help dealing with stress, grief, depression, substance abuse, or other conditions? Help is available.
Vision Care
CHIP members can get covered vision care. This includes routine eye exams, check-ups and eyeglasses.
Dental Care
Your plan provides dental care to help keep your teeth healthy. This includes dental exams and cleanings, fillings and more.
Non-Emergency Medical Transportation
You can get no-cost rides to and from your doctor’s office or a medical facility. The rides are for non-emergencies only.
Find out more about all the benefits we offer to get the most of your plan. Go to Benefits and Coverage.
Also check the for plan updates in the LifeTimes newsletter.
EXPLORE OUR NETWORK
Get the Care You Need with the CHIP Plan
With BCBSTX, you get access to care and resources to help you stay well. From new to returning members, learn about the care options available to you.
- Doctors and Hospitals
- Virtual Care
- Service Coordination
- Prior Authorization
News and Upcoming Events
BCBSTX wants to keep you informed.
Find Out About News and Events
Member Information
Use Your Online Account
Our Blue Access for Members℠ portal and mobile app let you manage your plan from home or on the go. Check your plan info, find providers, select or change your PCP and much more.
Request a New Member ID Card
Has your ID card been lost or stolen? Be sure to contact BCBSTX right away at 1-888-657-6061 (TTY: 711). You can also log in to your Blue Access for Members account to order a replacement member ID card or access your digital ID.
Member Rights and Responsibilities
BCBSTX wants to make sure you understand your rights and responsibilities as a plan member.
Complaints and Appeals
If you don’t agree with a decision BCBSTX makes about your benefits or services, you can file an appeal. It’s a way to ask for someone to review our actions. You might file an appeal if BCBSTX decides to deny, delay, limit or stop a service.
You can file a complaint about any matter besides a service that has been denied, reduced or ended. For example, you might file a complaint if you are unhappy with service you have received from BCBSTX or from your provider.
Contact Us
Customer Advocate Department
If you have questions about your plan, finding a provider, accessing covered services and more, we can help.
- Call toll-free 1-888-657-6061 (TTY: 711).
- 8 a.m. to 5 p.m. Central Time, Monday–Friday
- Speak with someone in English or Spanish.
- After hours and on weekends, call Texas Relay at 1-800-735-2989.
- You may leave a voicemail outside of our normal business hours, including weekends and holidays.
Behavioral Health Services
The type of mental health service needed depends on the situation. A service coordinator can help members find out what services are covered.
- Call toll-free 1-888-657-6061 (TTY: 711).
- 24 hours a day, 7 days a week
- BCBSTX offers emergency and crisis support. If you or your child have a mental health emergency, you may call at any time of day or night, and on any day of the week.
- Mental Health/Substance Use services do not need approval from your PCP when you are not in the hospital, but you do have to go to an in-network provider.
- Find out more about behavioral health programs and resources.
Emergency Care
If you are experiencing a medical emergency, call 911 or go to the nearest hospital emergency room.
More Ways to Contact Us
- Find other important phone numbers to get help now. Go to Contact Us.
- Learn how to ask for information in other languages and alternative formats.