If you need a ride to and from non-emergency medical visits, call the HHSC Medical Transportation Program (MTP) at 1-877-633-8747(1-877-Med-TRIP) between 8 a.m. and 5 p.m. Central Time, Monday through Friday . MTP can help you to get a ride to your health care appointments when there are no other transportation options.
The plan offers rides free of charge when you have no other way to get to:
When you call, you will need to give MTP the following facts:
If you or your children have any special needs, they need to know that so they can send the right type of vehicle. For example, for people who use a wheelchair, they can send a van with a wheelchair ramp.
Call 911 if you need emergency transport. (You do not need an OK from BCBSTX in the event of an emergency.)
To learn more about transportation services, see the STAR Member Handbook .