Contact Information


  Blue Cross and Blue Shield of Texas
  1001 E. Lookout Drive
  Richardson, Texas 75082
  General Information: 1-972-766-6900
  TTY: 1-800-735-2989 (for the hearing-impaired)

Send Claims and Correspondence to:
Blue Cross and Blue Shield of Texas
P.O. Box 660044
Dallas, TX 75266-0044

Group Products Customer Service Numbers

 
PPO/POS/Indemnity Plans
Monday to Friday, 8 a.m. to 8 p.m CT

1-800-521-2227

HMO Blue Texas Plans
Monday to Friday, 8 a.m. to 8 p.m. CT

1-877-299-2377

Dental
Monday to Friday, 8 a.m. to 6 p.m. CT

1-800-521-2227

Behavioral Health Services (Non-HMO)
Monday to Friday, 8 a.m. to 6 p.m. CT

1-800-528-7264

Magellan Behavioral Health (HMO Only)
Monday to Friday, 8 a.m. to 6 p.m. CT

1-800-729-2422

Membership Department
Monday to Friday, 8 a.m. to 6 p.m. CT

1-800-445-2227



Regional Sales Offices 

Sales Office Location

Phone Number

Amarillo
7901 Wallace Boulevard
Amarillo, TX 79124

1-806-371-3052

Austin
9442 Capital of Texas Highway, North
Suite 500, Arboretum Plaza II
Austin, TX 78759

1-800-336-5696

Beaumont
2615 Calder Street, Suite 700
Beaumont, TX 77702

1-409-896-0100

Corpus Christi
4444 Corona Drive, Suite 120
Corpus Christi, TX 78411

1-800-442-1685

Dallas/ Fort Worth
1001 E. Lookout Drive
Building B, 14th Floor
Richardson, TX 75082

1-800-399-5831

Houston
1800 West Loop South, Suite 600
Houston, TX 7702

1-800-235-0796

Lubbock
3223 S. Loop 289, Suite 460
Lubbock, TX 79423

1-800-399-5831

San Antonio
17806 IH 10 West, Building 2
Suite 200
San Antonio, TX 78256

1-210-558-5100

Tyler
3800 Paluxy Drive, Suite 540
Tyler, TX 75703
1-800-259-3668

 

Producer Sales and Services for Individual Products

Producer Sales Unit
Please provide your Producer # with email inquiries.

1-800-531-4457

Retail Producer Services

1-888-697-0679

Dental Indemnity USA (sold with medical coverage)

1-800-820-9994

Medicare Supplement Customer Service Representative

1-800-654-9390


Producer Service Center for Group and Individual

For questions, other than sales, benefits and membership.

Producers (Agents/Brokers) who need assistance with any of the following issues should contact the Producer Service Center at 1-855-782-4272 or by email:

  • Individual and Group Commission inquiries
  • Producer of Record requests, instruction, submission and status
  • Book of business transfers, instruction, submission and status
  • Producer contracts
  • Producer appointments
  • Licensing inquiries
  • General inquiries regarding PDP certifications
  • General inquiries regarding PDP Referral programs where applicable
  • General inquiries for any other producer related issues, excluding membership inquiries such as benefits etc.

Blue Access for Producers

Blue Access Internet Help Desk
Monday to Friday, 7 a.m. to 10 p.m. CT
Saturday, 7 a.m. to 3:30 p.m. CT

1-888-706-0583

 
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