Group Markets Contacts for Producers

Producers who are already working with Blue Cross and Blue Shield of Texas and have group business can find the most common contacts here.

Group Membership, Eligibility and Support

If you work with a General Agent, submit all questions and/or business to your General Agent.

Membership Message Center
Producers with a Broker role in a client's Blue Access for EmployersSM account can submit messages and attachments via the secure Membership Message Center after logging in to Blue Access for ProducersSM.

Membership and Eligibility Inquiries
You can call 1-855-346-2014 Monday through Friday, 8 a.m. to 6 p.m. CT or log into the secure portal to ask membership questions on existing group accounts.

Benefits, Claims and Member Inquiries
1-800-971-8212

Small Group Enrollment Tech Support
Having trouble with quoting, enrollment and DocuSign? Send us an email for technical support.

Escalation
For escalated non-membership inquiries, contact the BCBSTX Small Group Account Management Team by phone at 1-877-239-5582, or email.

Request Supplies
Need more supplies? Send us an email.

eSales Request Center
To submit account-level changes/BPA or plan changes/BPS, log in to BAP, and submit changes via the eSales Request Center tool.

SBC Request Line
To request a Summary of Benefits and Coverage document, call 1-855-756-4448 or email us.

Ancillary Service Center
For ancillary product support, submit an online inquiry.

Prescription Inquiries
1-800-423-1973

Dental Customer Service
1-866-739-4090

Producer Service Center

Producer of Record Questions • Book of Business Inquiries • Contracting • Licensing • Appointments • Commissions

ONLINE: Log in to BAP and click on "Producer Services" for online request options.

EMAIL: Send us an email.

PHONE: Call 1-855-782-4272 Monday through Friday: 9 a.m. to 5 p.m. CT. We're closed daily from 12 p.m. to 1 p.m. CT.

GENERAL AGENT: If you're working with a General Agent, submit Producer Service Center questions to them.

Billing & Payment Contacts

Get details for Online Bill Pay, our simple and secure method for employers to make payments quickly and accurately. For additional help, contact the following.

Premium Payment Address
Blue Cross and Blue Shield of Texas
P.O. Box 650615
Dallas, TX 75265-0615 

Billing Inquiries
1-855-267-0215

Late/Overnight Premium Payment Address
Blue Cross and Blue Shield of Texas
ATTN: 650615
885 East Collins Blvd, Suite 110
Richardson, TX 75081

To avoid cancellation, provide overnight express tracking number to the Texas Small Group Account Management Team at 1-877-239-5582.

Blue Access® Internet Help Desk

Blue Access for Producers • Blue Access for Employers

The Blue Access Internet Help Desk can assist with access, account resets and more. If you need technical support for BAP or BAE, call 1-888-706-0583, Monday through Friday, 7 a.m. to 10 p.m. CT, and Saturday, 7 a.m. to 3:30 p.m. CT. 

 

 

Last Updated: May 29, 2025