Contact Information

Send Claims and Correspondence to:
Blue Cross and Blue Shield of Texas
P.O. Box 660044
Dallas, TX 75266-0044

Group Products Customer Service Numbers

1-800-521-2227

HMO Blue Texas Plans
Monday to Friday, 8 a.m. to 8 p.m. CT

1-877-299-2377

Dental
Monday to Friday, 8 a.m. to 6 p.m. CT

1-800-521-2227

Behavioral Health Services (Non-HMO)
Monday to Friday, 8 a.m. to 6 p.m. CT

1-800-528-7264

Magellan Behavioral Health (HMO Only)
Monday to Friday, 8 a.m. to 6 p.m. CT

1-800-729-2422

Membership Department
Monday to Friday, 8 a.m. to 6 p.m. CT

1-800-445-2227

Producer Service Center for Group and Individual

For questions, other than sales, benefits and membership.

Producers (Agents/Brokers) who need assistance with any of the following issues should contact the Producer Service Center at 1-855-782-4272 or by email:

• Individual and Group Commission inquiries
• Producer of Record requests, instruction, submission and status
• Book of business transfers, instruction, submission and status
• Producer contracts
• Producer appointments
• Licensing inquiries
• General inquiries regarding PDP certifications
• General inquiries regarding PDP Referral programs where applicable
• General inquiries for any other producer related issues, excluding membership inquiries such as benefits etc.

Blue Access for Producers

Blue Access Internet Help Desk
Monday to Friday, 7 a.m. to 10 p.m. CT
Saturday, 7 a.m. to 3:30 p.m. CT

1-888-706-0583