Individual & Family Markets Producer Contacts

Find the most common Blue Cross and Blue Shield of Texas contact information for producers working in Individual & Family Markets. 

Pre-Sale Support

Product Information • Sales Assistance


Monday through Thursday: 9 a.m. to 5 p.m. CT
Friday: 9 a.m. to 4:30 p.m. CT

Post-Sale Support

Application Status • Billing and Payments • Policy Changes • Retail Producer Portal • Renewing Clients


Monday through Thursday: 9 a.m. to 5 p.m. CT
Friday: 9 a.m. to 4:30 p.m. CT

Some issues can be addressed by Producer Services only if the member gave authorization to the Producer of Record.

Agent-Assisted On-Exchange Enrollment

Technical Support


Monday through Friday: 10 a.m. to 8 p.m. CT

The On-Exchange Enrollment Solution available on the Retail Producer Portal is powered by HealthSherpa. The Technical Support number will be answered by HealthSherpa representatives.

Billing & Payments

First-Time Payments • One-Time Payments • Auto Bill Pay

Clients can make binder payments and one-time payments online without logging in to Blue Access for MembersSM

Members can call Customer Service at 1-888-697-0683 to set up auto bill pay, and make binder and ongoing monthly payments.

Visit Pay My Bill for all payment options.

Producer Service Center

Producer of Record Questions • Book of Business Inquiries • Contracting • Licensing • Appointments • Commissions

ONLINE: Log in to BAP and click on "Producer Services" for online request options.

EMAIL: Send us an email.

PHONE: Call 1-855-782-4272 Monday through Friday: 9 a.m. to 5 p.m. CT. We're closed daily from 12 p.m. to 1 p.m. CT.

GENERAL AGENT: If you're working with a General Agent, submit Producer Service Center questions to them.

Customer Service

Member Payments • Benefits • Claims • Appeals • Prior Authorizations


Monday through Friday: 7 a.m. to 8 p.m. CT
Saturday: 8 a.m. to 5 p.m. CT

Hours may vary during open enrollment.

Last Updated: Nov. 26, 2023