Find the most common Blue Cross and Blue Shield of Texas contact information for producers working in Individual & Family Markets.
Find the most common Blue Cross and Blue Shield of Texas contact information for producers working in Individual & Family Markets.
Product Information • Sales Assistance
Monday through Thursday: 9 a.m. to 5 p.m. CT
Friday: 9 a.m. to 4:30 p.m. CT
Application Status • Billing and Payments • Policy Changes • Retail Producer Portal • Renewing Clients
Monday through Thursday: 9 a.m. to 5 p.m. CT
Friday: 9 a.m. to 4:30 p.m. CT
Some issues can be addressed by Producer Services only if the member gave authorization to the Producer of Record.
Technical Support
Monday through Friday: 10 a.m. to 8 p.m. CT
The On-Exchange Enrollment Solution available on the Retail Producer Portal is powered by HealthSherpa. The Technical Support number will be answered by HealthSherpa representatives.
First-Time Payments • One-Time Payments • Auto Bill Pay
Clients can make binder payments and one-time payments online without logging in to Blue Access for MembersSM.
Members can call Customer Service at 1-888-697-0683 to set up auto bill pay, and make binder and ongoing monthly payments.
Visit Pay My Bill for all payment options.
Producer of Record Questions • Book of Business Inquiries • Contracting • Licensing • Appointments • Commissions
ONLINE: Log in to BAP and click on "Producer Services" for online request options.
EMAIL: Send us an email.
PHONE: Call 1-855-782-4272 Monday through Friday: 9 a.m. to 5 p.m. CT. We're closed daily from 12 p.m. to 1 p.m. CT.
GENERAL AGENT: If you're working with a General Agent, submit Producer Service Center questions to them.
Member Payments • Benefits • Claims • Appeals • Prior Authorizations
Monday through Friday: 7 a.m. to 8 p.m. CT
Saturday: 8 a.m. to 5 p.m. CT
Hours may vary during open enrollment.
Last Updated: Nov. 26, 2023