Have questions? We’re here to help.
Contact Us
Sales Inquiries
To learn more about our products and services, contact your agent, broker or consultant*. Our Blue Cross and Blue Shield of Texas sales team will work with your representatives to present health insurance solutions to your organization.
Top Contacts for Existing Group Business
The following numbers are for our employer customers. BCBSTX members should call us at the customer service numbers listed on their member ID cards for service.
Group Membership and Eligibility Inquiries
1-855-346-2014
Small Group Account Management and Group Inquiries
1-877-239-5582, then say “Group”
Benefits, Claims and Member Inquiries
1-800-971-8212
Group Billing and Accounts Receivable
1-800-445-2227
Prescription Inquiries (Prime Therapeutics®)
1-800-423-1973
BlueCare DentalSM
1-866-739-4090
Summary of Benefits and Coverage Request Line
1-855-756-4448
Blue Access for EmployersSM Help Desk
1-888-706-0583
Monday – Friday: 7:00 a.m. to 10:00 p.m. CT
Saturday: 7:00 a.m. to 3:30 p.m. CT
Our Mailing Address
Blue Cross and Blue Shield of Texas
1001 E Lookout Dr
Richardson, TX 75082
* If you’re an employer with 10 or less employees and don’t have an agent or broker, call 833-923-1785 or visit us here for more information.