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Contact Us

Have questions? We’re here to help.

Sales Inquiries

To learn more about our products and services, contact your agent, broker or consultant*. Our Blue Cross and Blue Shield of Texas sales team will work with your representatives to present health insurance solutions to your organization.

Top Contacts for Existing Group Business

The following numbers are for our employer customers. BCBSTX members should call us at the customer service numbers listed on their member ID cards for service.

Group Membership and Eligibility Inquiries

Small Group Account Management and Group Inquiries
1-877-239-5582, then say “Group”

Benefits, Claims and Member Inquiries

Group Billing and Accounts Receivable

Prescription Inquiries (Prime Therapeutics®)

BlueCare DentalSM

Summary of Benefits and Coverage Request Line

Blue Access for EmployersSM Help Desk

Monday – Friday: 7:00 a.m. to 10:00 p.m. CT
Saturday: 7:00 a.m. to 3:30 p.m. CT


Our Mailing Address

Blue Cross and Blue Shield of Texas
1001 E Lookout Dr
Richardson, TX 75082

* If you’re an employer with 10 or less employees and don’t have an agent or broker, call 833-923-1785 or visit us here for more information.