24/7 Nurse Advice Line for CHIP and STAR

CHIP and STAR plan members may call the 24/7 Nurse Advice Line to help them decide if their illness requires a visit to their doctor or the ER. Teens can also talk to a nurse privately.

Health Problems Don’t Always Follow a 9-to-5 Schedule

The 24/7 Nurse Advice Line is ready to answer your health care questions any time you need it. If an unexpected medical situation arises, a nurse can help you decide if you should call your doctor, visit the ER or urgent care, or treat the problem yourself. A nurse can also help you after hours to access emergency medicines or durable medical equipment. They will let you know if you can wait to see the doctor the next day. 

Call for health problems such as:

• Asthma
• A baby’s nonstop crying
• Chronic health problems (back pain, diabetes, heart disease)
• Dizziness or severe headache 
• High fever or sore throat 
• Cuts or burns
• And much more

AudioHealth Library^®

When you call, you also can listen to audio tapes on hundreds of health topics, such as:

• Pregnancy
• Diabetes
• Children’s health
• High blood pressure
• Sexually transmitted diseases such as HIV/AIDS

Call the Nurse Advice Line

You can talk to a nurse in private about any health problem. You can also speak with a nurse in your own language. They will help you 24 hours a day, 7 days a week.

Call the 24/7 Nurse Advice Line at: 1-844-971-8906 (TTY: 711)

Note: This Value-Added Service has no limitations. CHIP and STAR members may access the Nurse Advice Line at any time.