Extra Help Getting a Ride

Blue Cross and Blue Shield of Texas (BCBSTX) can help you get a ride to your health care appointments as part of our Value-Added Services. You can also get rides to your health classes, dialysis, diabetic screenings or therapy. We will send a wheelchair van if you need it. Non-emergency medical transportation is provided by ModivCare.

CHIP members can get help finding a ride, a place to stay and meals for doctor visits that are at least 75 miles away from home. Non-emergency rides, hotels and meals need to be scheduled at least three days ahead of time. You need prior approval..

ModivCare App

The ModivCare app gives you the flexibility to schedule your medical ride whenever and wherever you like. All you need to do is search “ModivCare” on either Google Play® or the Apple App Store® to download. Make sure to have an email address handy to create your account. Then requesting a ride is only a few clicks away!

With the ModivCare App you can:

• Book a trip
• Change or cancel a ride
• Know where your driver is at in real time
• Text or call the driver to make sure your ride is on time
• Submit a trip mileage claim to get reimbursed
• Contact support within the app to talk to a live agent

Please note that drivers can transport multiple members on the same ride. This should not add any more than 45 minutes to your travel time.

If your non-emergency ride is not covered through Texas Medicaid, you can get a ride through our Value-Added Services. Call 1-855-933-6993 (TTY: 711) to find out more.

Call 911 if you need emergency transport. (You do not need an OK from BCBSTX in the event of an emergency.)

For other questions about transportation services or what your plan covers, call the BCBSTX Customer Advocate Department at 1-888-657-6061. Members with hearing or speech loss may call the TTY line at 711.

Please see the Transportation brochure for more information.

Note: Value-Added Services may have restrictions and limitations. For a complete list of limitations, please see the Member Handbook.

*ModivCare is an independent contractor that arranges and manages non-emergency transportation benefits for select Blue Cross and Blue Shield of Texas plans.