Skip to main content
 

CONTACT INFORMATION

Need to Reach Someone?

Use the Blue Cross and Blue Shield of Texas Help Center to find information that can help you manage your account, understand your health insurance plan and get answers to your questions. If you still need help, find the number you need based on your plan and need.

Individual and Family Health Insurance

Review all individual and family contacts.

I have questions about enrolling in a new plan:

1-800-531-4456

Monday – Friday: 8 a.m. – 8 p.m. CT
Saturday: 8:30 a.m. – 12:30 p.m. CT
Sunday: Closed

I'm a member with a question for customer service:

1-888-697-0683

Monday – Friday: 7 a.m. – 8 p.m. CT
Saturday: 8 a.m. – 5 p.m. CT
Sunday: Closed

I want to make a payment:

Mail your payment to the address on your invoice or learn about other convenient ways to pay your bill.

Medicare (65+)

We're available Monday – Friday: 8 a.m. – 8 p.m. CT.

I have a question about enrolling in Medicare:

1-866-292-6745 (TTY: 711)

I'm a Medicare Advantage member:

1-877-774-8592 (TTY: 711)

I'm a Medicare Part D member:

1-888-285-2249 (TTY: 711)

I'm a Medicare Supplement member:

1-800-654-9390 (TTY: 711)

I'm a Medicare Dual Care member:

1-877-895-6437 (TTY: 711)

Medicaid

I'm a STAR member:

Speak with a Customer Advocate at:

 1-888-657-6061 (TTY: 711)

Monday – Friday: 8 a.m. to 5 p.m. CT.

I'm a CHIP member:

Speak with a Customer Advocate at:

 1-888-657-6061 (TTY: 711)

Monday – Friday: 8 a.m. to 5 p.m. CT

I'm a STAR Kids member:

Speak with a Customer Advocate at:

 1-877-688-1811 (TTY: 711)

Monday – Friday: 8 a.m. to 5 p.m. CT

Employer/Group

Call Customer Service at the number listed on your member ID card.

I have a question about PPO/POS/Indemnity Plans:

1-800-521-2227
8 a.m. – 8 p.m. CT

I have a question about HMO Blue Texas Plans:

1-877-299-2377
8 a.m. – 8 p.m. CT

I have a question about HealthSelect℠:

1-800-252-8039
Monday – Friday: 7 a.m. – 7 p.m. CT
Saturday: 7 a.m. – 3 p.m. CT

I have a question about my dental coverage:

1-800-521-2227

I have a question about covered behavioral health care:

1-800-729-2422
Monday – Friday: 8 a.m. to 6 p.m. CT

I have a question about Magellan Behavioral Health services:

1-800-528-7264
Monday – Friday: 8 a.m. to 6 p.m. CT

I have a question for the membership department:

1-800-445-2227

 

More Contact Information