Contact Us

Blue Cross and Blue Shield of Texas
1001 E. Lookout Drive
Richardson, Texas 75082

General Information: 1-972-766-6900
TTY: 735-2989

Mail your payment to the address on your premium invoice or learn about other convenient ways to pay your bill.

Product and Program Contact Information

If you are a member with a question about your coverage, please contact Customer Service or a specific department listed on this page:

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Individual and Family Plans

If you have coverage through your employer, call the toll-free number listed on your member ID card.

Under 65 Customer Service

1-800-531-4456

Monday – Friday: 8 a.m. – 8 p.m. CT
Saturday: 8 a.m. – 6 p.m. CT
Sunday: 10 a.m. – 2 p.m. CT

Under 65 Customer Service for Existing Members

1-888-697-0683

Monday – Friday: 7 a.m. – 8 p.m. CT
Saturday: 8 a.m. – 5 p.m. CT
Sunday: Closed

Medicare Supplement Customer Services

1-888-697-0683

Dental Indemnity USA

1-800-820-9994

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Group Plans

For customer service, call the toll-free number listed on your member ID card.

PPO/POS/Indemnity Plans

1-800-521-2227

8 a.m. – 8 p.m. CT

HMO Blue Texas Plans

1-877-299-2377

8 a.m. – 8 p.m. CT

HealthSelectSM of Texas Consumer Directed HealthSelectSM

1-800-252-8039

Monday – Friday, 7 a.m. – 7 p.m. CT
Saturday, 7 a.m. – 3 p.m. CT

Dental

1-800-521-2227

BCBSTX Behavioral Health

1-800-729-2422

  Monday – Friday, 8 a.m. to 6 p.m. CT

Magellan Behavioral Health

1-800-528-7264

Monday – Friday, 8 a.m. to 6 p.m. Central time

Membership Department

1-800-445-2227

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Claims and Correspondence

Blue Cross and Blue Shield of Texas
P.O. Box 660044
Dallas, TX 75266-0044

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Human Resources Inquiries

1-866-977-7378

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Supplier Registration

If you are interested in conducting business with Blue Cross and Blue Shield of Texas, this link takes you to our Supplier Registration Portal.