Natural Disaster Assistance
We know that recovering from a natural disaster is never easy. For our Blue Cross and Blue Shield of Texas (BCBSTX) members living or traveling in these impacted areas, your BCBSTX Customer Service Representatives are ready to help you:
- Find a doctor or hospital
- Refill a prescription if you have Prime Therapeutics®*
- Coordinate or transition your care
- Get a BCBSTX member ID card
Mental health is just as important as physical health
Care from a mental health expert can help you manage your emotions and deal with traumatic events.
For information on your health care benefits, call the number on your member ID card. We’re here to help.
You can also call the national Disaster Distress Helpline at 1-800-985-5990 for help.
Important Phone Numbers
If you don't have your member ID card, you can either:
- Print a temporary card on Blue Access for Members℠, or
- Call your plan's Customer Service number. Provide either your Social Security Number or your name and date of birth so that our customer advocates can help you.
HMO Blue Texas
Employer-based Insurance
Individual and Family Insurance
If you bought your insurance through BCBSTX, an agent or the Health Insurance Marketplace
Medicare Supplement
1-800-654-9390
TTY/TDD 711
Blue Cross Medicare Advantage Individual Customer Service
1-877-774-8592
TTY/TDD 711
Blue Cross Medicare Advantage Dual Care (HMO SNP)
1-877-895-6437
TTY/TDD 711
STAR Kids
1-877-688-1811
TTY 711
CHIP and STAR
1-888-657-6061
TTY 711
National BlueCard®
Call the Customer Service number on your member ID card.
Helpful Tips
- For emergencies, call 911 or go to the nearest hospital.
- For non-emergencies, call Customer Service to find a doctor or health care professional in your network.
- Bring your BCBSTX member ID card when you get care.
* Prime Therapeutics LLC (Prime) is a separate pharmacy benefit management company contracted by BCBSTX to provide pharmacy benefit management and other related services. BCBSTX, as well as several Blue Cross and Blue Shield Plans, has an ownership interest in Prime Therapeutics.