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Be Ready Before You Call Producer Services: Key Details to Have Handy

Dec. 3, 2025

(Applies to Individual & Family Markets)

Calling Producer Services without the right information can slow things down. To ensure fast, accurate assistance, gather these details before you pick up the phone:

  • Member/Applicant’s full name
  • Member ID number
  • Applicant’s eApp number
  • Last 4 digits of Social Security Number
  • Date of birth
  • Producer’s name
  • Producer’s call-back number
  • Producer’s NPN

Why it matters: Having this information upfront means quicker service and fewer delays. A few minutes of preparation can make your call smooth and efficient—for you and for your members.