Web and Mobile Privacy Statement

At Blue Cross and Blue Shield of Texas (BCBSTX), a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association, we know how important the security and privacy of data is to you. Therefore, please review the following statement which explains what data we collect, how we use the personal information you provide, and how we keep that information secure. “Personal information” refers to data that is unique to you such as name, birth date, address, email address, IP address and telephone number. If you encounter a screen or page that requests information you do not want to share with us, do not enter the information and do not proceed with that screen or page. 

For purposes of this site, we may collect and use your email or phone/text number that you provide to respond to your inquiry or to send you information about a service or resource that you expressed interest in.  We will continue to send you information unless you request us to stop or opt out.

You may also decide to use your email or text number to ask us questions and provide comments about our website or services. You are encouraged to provide this feedback. We do share these messages with individuals in the organization who can appropriately respond; we may preserve the content of your message along with our response. At times, we may use a third-party vendor to determine if you open and use any information that we share via email, as well as to solicit your feedback through online surveys. Responding to these surveys is optional. It is important to use good judgment when sending information to us via email or text. These messages may pass through private and public networks with varying levels of security. Some networks may have taken steps to secure these transmissions while others have not which could affect the privacy and integrity of the information you send. 

We also collect electronic data about you to provide a positive website experience, offer health care programs, products and services and report on user activity. The tools we use are listed below. Please be aware that none of these tools provide BCBSTX with the ability to read any data residing on your computer.   

Cookies and tags are used on websites to gather information about how individuals use and navigate the website. Neither cookies nor tags can extract any personal information about you, nor can they read any data that resides on your personal computer or device. The data collected from these sources are used to recognize repeat users and track usage patterns. Specifically, we use “cookies,” which are small pieces of information sent by a web server and stored by a member’s web browser. Cookies allow the web server to maintain an active “session” with an individual user and track what tools users are accessing on the site.

The following are examples of how we use the information collected from these cookies and tags:

• Tracking resources and data accessed on the site
• Recording general site statistics and activity
• Troubleshooting website problems
• Tracking what tools users are accessing on the site   

We may combine any of this information with other information that we have about you for data analytics, marketing and reporting, but only as permitted by law.

BCBSTX adheres to accepted industry security standards that are designed to protect any non-public personal information on this website against accidental or unauthorized use, access or disclosure. The technology we use is specifically designed for web servers. All of your personal information resides in the United States of America in a secure database behind a firewall where it cannot be accessed without proper authorization. Transport Layer Security (TLS) technology encrypts your personal information as well as your health history if it is transmitted over the Internet. In addition, we periodically subject this website to simulated intrusion tests and have developed comprehensive disaster recovery plans. 

You also have a responsibility in keeping the personal information that is available on Blue Access for Producers secure by keeping your account name and password confidential. This will help prevent any potential unauthorized access to your account.  Please review our Terms of Use to understand your role in keeping your personal information safe.

BCBSTX complies with the laws and regulations related to both the length of time that we retain your electronic personal information and its proper destruction. 

Changes to this Privacy Statement

If you have any questions or concerns about this privacy statement, please contact us at:

Blue Access Internet Help Desk

1-888-706-0583

Monday - Friday 7 a.m. - 10 p.m. CT

Saturday 7 a.m. - 3:30 p.m. CT

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