Contact Us

If you have questions about the Blue Cross and Blue Shield of Texas STAR plan, please contact us.

Customer Advocate Department 1-888-657-6061 (TTY: 711)
  • We are open 8 a.m. to 5 p.m. Central Time, Monday through Friday. You may leave a voicemail outside of our normal business hours or on weekends and holidays.
  • With our secure member portal, Blue Access for MembersSM (BAMSM), you can manage your health plan from your computer or smartphone. We can help you find a provider. We also can help you schedule an appointment using a 3-way call with your provider. Send us a secured message through the BAM Secure Message Center and get a reply back from us.
Member Advocate in the Travis service area 1-877-375-9097 (TTY: 711)
  • 8 a.m. to 5 p.m., Monday–Friday
Medical Emergency

If you are experiencing a medical emergency, call 911 or go to the nearest hospital emergency room.

Behavioral Health Services Customer Advocate 1-888-657-6061 (TTY: 711)
  • 8 a.m. to 5 p.m., Monday–Friday
Behavioral Health and Substance Use Crisis Line 1-888-657-6061 (TTY: 711)
  • Available 24 hours a day, 7 days a week. Interpreter services are available.
  • For a mental health emergency, call 911.
24/7 Nurseline 1-844-971-8906 (TTY: 711)
  • 24 hours a day, 7 days a week
  • A registered nurse can help you decide if you should call your doctor, visit the ER or urgent care, or treat the problem yourself.
Service Coordination 1-877-214-5630 (TTY: 711)
  • 8 a.m. to 5 p.m. Central Time
Texas Health Steps 1-877-847-8377 (TTY: 711)
Provider Services Hotline

If your provider needs to contact us, they may call 1-877-784-6802.

Complaints To file a complaint about service or care, you may call or write to us.
  • Call us at 1-888-657-6061 (TTY: 711)
  • Write to:
    Blue Cross and Blue Shield of Texas
    Attn: Complaints and Appeals Department
    P.O. Box 660717
    Dallas, TX 75266-0717
Appeals

You can file an appeal if you are not happy with a decision made about your health care. Learn more about How to File an Appeal.

Fair Hearing

To ask for a fair hearing, call us at 1-888-657-6061 (TTY: 711).

Alternative Formats

You can get the information on this website in Spanish or other languages. You can ask for information in alternative formats. Speak with someone about how to get this information in other languages or formats at no extra charge. Call us toll-free at 1-888-657-6061 (TTY: 711).