Need to find a doctor or hospital? Are you looking for an urgent care center near you? Or maybe you have questions about getting approval for medical or behavioral health care. We are here to help you get access to the care you need.
When picking a doctor, make sure he or she is part of the Blue Cross and Blue Shield of Texas (BCBSTX) STAR network. If we do not have a doctor in network that you need, you can work with our Care Coordination staff to locate an approved provider.
Some services need approval before treatment is received. This approval is called "preauthorization." Your doctor should know which services need approval and can help with the details.
Do you need help getting to a medical appointment? See transportation services.
BCBSTX allows members with special health care needs to have direct access to the right specialists for their conditions and identified needs. This includes a standing referral to a specialty doctor, or having a specialist as a PCP if needed.
Mental Health/Substance Abuse services do not need an OK from your PCP when you are not in the hospital, but you do have to see a Magellan provider.
Some PCPs and OB/GYNs offer family planning. You do not need an OK from your PCP to get family planning help. Members may use any qualified family planning clinic, certified nurse midwife or provider. The provider does not need to be part of BCBSTX.
If you need help finding a specialty doctor, mental health/substance abuse services or an OB/GYN provider, call Customer Service at 1-888-657-6061 or TTY 7-1-1.
You do not need a referral to get emergency services. You should call your PCP after the emergency so follow-up care can be planned. This should be done for any emergency at home or away.