Help Clients Avoid Payment Issues

March 25, 2026

Applies to Individual & Family Markets

Please remind your clients to keep their payment information current. If a client changes banks, updates their payment account or has insufficient funds, we are unable to process the payment. Failed payments can lead to potential coverage issues. A quick reminder can help prevent disruptions.

How Clients Can Update Their Auto Bill Pay Information:

1. Log in to Online Member Account → Select Make a Payment → then choose Manage to update your Auto Bill Pay settings.
2. Enter updated payment method or bank account details in the required fields and click save.