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Tools and Resources

As a TRS-ActiveCare participant, you have access to the following tools and resources through Blue Cross and Blue Shield of Texas (BCBSTX).

Go Digital

Email and text options are easy ways to keep track of your health benefits information.

You'll get access to:

  • Claims status
  • Plan details
  • Ways to save 
  • And more

Update your preferences today

View Your Account Information Online

Through Blue Access for MembersSM (BAMSM), you and your family have access to online resources filled with practical and useful information. With BAM, you can:

  • Check the status of claims
  • Confirm who is covered under your plan
  • View and print detailed claim history and information, such as your Explanation of Benefits (EOBs)
  • Locate a provider in your network
  • Sign up for emails about new claims activity
  • Request a new or replacement ID card or print a temporary one


Download the BCBSTX App to easily access your account information, find a doctor and more! Get the app by texting BCBSTXAPP to 33633 or download the app in the Apple Store or Google Play.

Personal Health Guides

As part of your TRS-ActiveCare coverage, you have access to health advocates at no added cost to you. Called Personal Health Guides (PHGs), these advocates are available 24/7 to make your health plan easy to use and help you maximize your benefits.

A PHG can assist you around the clock with:

• Claims and benefits questions
• Cost estimates
• Finding in-network providers
• Medical and prescription drug benefits
• Prior authorizations
• Scheduling appointments
• Transitioning care and more

Call a PHG 24/7 at 1-866-355-5999 or chat with a PHG through the BCBSTX App, 24 hours a day, seven days a week. The app is available in the Apple App Store and Google Play Store.