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Tools and Resources

Do we have your mobile number or email address? If not, you could be missing out on crucial information about your health plan.

Go Digital

Opt in to receive text messages from BCBSTX so you can:

  • easily access important updates about your TRS-ActiveCare plan
  • act quickly when needed
  • learn about new plan features immediately
  • have savings tips and coverage tools at your fingertips
  • get alerts when your claims have been finalized

Text messages are the easiest way to get information about your plan – quickly. The messages we send you will stay in your feed, so you can scroll anytime to see them.

We also send informational and helpful emails to TRS-ActiveCare participants. Emails include information about important announcements, coverage and benefits and health and wellbeing programs.

Blue Access for MembersSM 

Through Blue Access for Members (BAMSM), you and your family have access to online resources filled with practical and useful information. With BAM, you can:

  • check the status or history of a claim
  • view and print Explanation of Benefits (EOBs) statements
  • search for an in-network health care provider, hospital, or pharmacy
  • request a new or replacement ID card or print a temporary one


Download the BCBSTX App to easily access your account information, find a doctor and more! Get the app by texting BCBSTXAPP to 33633 or download the app in the Apple Store or Google Play.

Personal Health Guides

As part of your TRS-ActiveCare coverage, you have access to health advocates at no added cost to you. Called Personal Health Guides (PHGs), these advocates are available 24/7 to make your health plan easy to use and help you maximize your benefits.

A PHG can assist you around the clock with:

• claims and benefits questions
• cost estimates
• finding in-network providers
• medical and prescription drug benefits
• prior authorizations
• scheduling appointments
• transitioning care and more

Connect with a PHG 24/7 by calling 1-866-355-5999 or chatting through the BCBSTX App.