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Personal Health Guides

As part of your TRS-ActiveCare coverage, you have access to health advocates at no added cost to you. Called Personal Health Guides, these plan specialists are available 24/7 to make your health plan easy to use and help you maximize your benefits.

A PHG can assist you around the clock with:

getting your digital ID card
claims and benefits questions
cost estimates
finding in-network providers
pregnancy and parenting support
mental health support
medical and prescription drug benefits
prior authorizations
scheduling appointments
transition of care (the movement of a patient from one setting of care to another, or one plan to another)
wellness benefits
and much more

Connect with a PHG 24/7 by calling 1-866-355-5999 or chatting through the BCBSTX App.