This page may have documents that can’t be read by screen reader software. For help with these documents, please call the number on the back of your member ID card.

Language Assistance En español

Personal Health Guides

As part of your TRS-ActiveCare coverage, you have access to health advocates at no added cost to you.

Called Personal Health Guides (PHGs), these advocates are available 24/7 to make your health plan easy to use and help you maximize your benefits.

Like any good guide, your PHG has the knowledge and resources to help get you what you need. PHGs work with you to remove barriers and hassles that interfere with care, which allows you to focus your time and energy on your health and wellness goals.

A PHG can assist you around the clock with:

  • Claims and benefits questions
  • Cost estimates
  • Finding in-network providers
  • Pregnancy and parenting support
  • Mental health support
  • Medical and prescription drug benefits
  • Prior authorizations
  • Scheduling appointments
  • Transitioning care 
  • Wellness benefits
  • and much more

Need an example of what a PHG can do for you? See how Lauren and Matt, Lily, Gary and Maria use a PHG on their TRS-ActiveCare personal journeys.

You can connect with a PHG 24/7 by calling 1-866-355-5999 or chatting through the BCBSTX App. The app is available in the Apple App Store and Google Play Store.