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Personal Health Guides

Need help choosing your plan? Call or chat with a plan specialist, anytime.

Called Personal Health Guides (PHGs), these specialists are available 24/7 to help you pick the TRS-ActiveCare plan that best fits your lifestyle - at no added cost.

Once you enroll, PHGs can help make your health plan easy to understand and help you maximize your benefits. They work with you to remove barriers and hassles that interfere with care, which allows you to focus your time and energy elsewhere.

A PHG can assist you around the clock with:

  • claims and benefits questions
  • cost estimates
  • finding in-network providers
  • pregnancy and parenting support
  • mental health support
  • medical and prescription drug benefits
  • prior authorizations
  • scheduling appointments
  • transitioning care 
  • wellness benefits
  • and much more

You can connect with a PHG 24/7 by calling 1-866-355-5999 or chatting through the BCBSTX App. The app is available in the Apple App Store and Google Play Store.