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Personal Health Guides

As part of your TRS-ActiveCare coverage, you have access to health advocates at no added cost to you. Called Personal Health Guides (PHGs), these advocates are available 24/7 to make your health plan easy to use and help you maximize your benefits.

Like any good guide, your PHG has the know-how, resources, and connections to help get you what you need. PHGs work with you and with your provider on your behalf to remove barriers and hassles that interfere with care.

This allows you to focus your time and energy where it belongs: on meeting your health and wellness goals. A PHG may also be able to save you some money along the way.

A PHG can assist you around the clock with:

  • Claims and benefits questions
  • Cost estimates
  • Finding in-network providers
  • Pregnancy and parenting support
  • Medical and prescription drug benefits
  • Prior authorizations
  • Scheduling appointments
  • Transitioning care 
  • Wellness benefits
  • and much more

Call a PHG 24/7 at 1-866-355-5999 or chat with a PHG through the BCBSTX App, 24 hours a day, seven days a week. The app is available in the Apple App Store and Google Play Store.