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Personal Health Guides

Have a question about Annual Enrollment or need help choosing your plan? Call or chat with a Personal Health Guide!

A PHG can help you figure out the best health plan for you and your family. They can assist you 24 hours a day, 7 days a week with:

  • claims and benefits questions
  • cost estimates
  • finding in-network providers
  • mental health support
  • medical and prescription drug benefits
  • prior authorizations
  • scheduling appointments
  • transitioning care 
  • wellness benefits
  • and much more

You can connect with a PHG 24/7 by calling 1-866-355-5999 or chatting through the BCBSTX App. The app is available in the Apple App Store and Google Play Store.