UNDERSTAND YOUR BENEFITS
Find the Right Care at the Right Time
From a reassuring conversation with a nurse, to a virtual visit with a doctor to a visit with your provider in her office, you have choices in your care.
Care Options
Care Option |
Care Description |
24/7 Nurseline |
Nurses can answer questions about ailments and medications and assist you in deciding where to go for care. Call 24/7 Nurseline at 1-800-631-7023 TTY 711 to connect with registered nurses at no additional cost. |
Virtual visits (MDLIVE) |
See and talk to a doctor or therapist on your computer, tablet, or cellphone for non-emergency medical conditions. To activate your account, free of charge, you can:
|
Virtual primary care |
Your primary care provider (PCP) knows your medical history best and may provide virtual options. |
Doctor's office |
Your primary care provider (PCP) can provide routine and preventive care and treatment for a current health issue or refer you to a specialist. |
Urgent care center |
Urgent care can be a good option for minor health issues that require timely attention but are not an emergency. It is a convenient option after hours or if you can't get in to see your primary care provider. |
Emergency room (ER) |
If you need immediate treatment for a critical condition or life-threatening illness, call 911 or go to the nearest ER (network benefits apply). |
Any time you have a question, concern or need help navigating your health care needs and benefits, please call the number on the back of your member ID card.
Virtual Visits may be limited by plan. For providers licensed in New Mexico and the District of Columbia, Urgent Care service is limited to interactive online video; Behavioral Health service requires video for the initial visit but may use video or audio for follow-up visits, based on the provider’s clinical judgment. Behavioral Health is not available on all plans.
MDLIVE is a separate company that operates and administers Virtual Visits for Blue Cross and Blue Shield of <State>. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE® and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission.