Account Login FAQs

Your account includes private health and financial information we’ve pledged to keep safe. The one-time verification code is a security feature we’ve added to protect your account from hackers, malicious actors and cyber threats. It is an extra step for your protection.

When entering the one-time verification code, you will have the option to check a box allowing you to skip the verification steps on that device for 30 days.

Wait a few minutes after you request a verification code. If you requested the verification code by email, check your spam or junk folder.

If you still do not get the verification code, the email address or mobile number linked to your account may be wrong. Call the Education Helpline at 1-877-842-7562 TTY 711 for further assistance.

If you are unsure if your username is correct or don’t remember it, follow these easy steps:

1. Go to Log In at the top right corner of the screen or go directly to your online account.
2. Go to Forgot Username.
3. You’ll be prompted to enter the email linked to your account so we can send you the right username. The email address must be linked to your account. If not, you will get an error message and won’t be able to continue.
4. The email will come from bcbstx_noreply@bcbstx.com and will display the username listed for your account. If you don’t see an email after a few minutes, check your spam or junk folder.
5. Use the exact username provided in the email to log in to your account.

If you receive an error message, you may not be entering your username correctly. You can get your username using these easy steps:

1. Go to Forgot Username.
2. Follow the prompt to enter the email linked to your account so we can send you the right username. The email address must be linked to your account. If not, you will get an error message and won’t be able to continue.
3. The email will come from bcbstx_noreply@bcbstx.com and will provide the username listed for your account. If you don’t see an email after a few minutes, check your spam or junk folder.
4. Use the exact username provided in the email to log in to your account.

Your username can include letters and numbers. Make it something you will remember. It doesn’t have to be complicated. Still, don’t make it so easy others can identify it. Avoid using your first and last name, date of birth or address.

A password must have: 

• ​8-40 characters 
• ​An uppercase letter and a lowercase letter 
• ​A number 
• ​A special character, like ~ ! @ # $ % ^ & * ( ) [ { } 

​A password can't have: 

• ​More than two sequential or repeating characters, like 123, ABC, CBA, 111 or AAA 
• More than five numbers in a row
• Abbreviations for months or days, like Jan, Feb, Mon or Tue 
• ​Restricted terms, like Appl, Asdf, Basic, Cadam, Demo, Focus, Game, Net, New, Pas, Ros, Sign, Sys, Tso, Valid, Vtam or Log 
• ​Your first or last name, or username 
• ​The same exact characters as any of your last 24 passwords

First, go to the eyeball icon after typing in your password to make sure you’ve entered it correctly.

If you still get an error message, reset your password.

1. Go to Forgot Password.
2. Enter your username. 
3. Choose whether you want a one-time verification code sent by email or text message. The code will be sent to the email or mobile phone number tied to your account.
4. Then Send Code.
5. Enter the 6-digit verification code you receive and follow the directions to reset your password.

Remember, a password must have:

• 8-40 characters
• An uppercase letter and a lowercase letter
• A number
• A special character, like ~ ! @ # $ % ^ & * ( ) [ { } 

A password can't have:

• More than two sequential or repeating characters, like 123, ABC, CBA, 111 or AAA
• More than five numbers in a row
• Abbreviations for months or days, like Jan, Feb, Mon or Tue 
• Restricted terms, like Appl, Asdf, Basic, Cadam, Demo, Focus, Game, Net, New, Pas, Ros, Sign, Sys, Tso, Valid, Vtam or Log
• Your first or last name, or username
• The same exact characters as any of your last 24 passwords

Once your password has been reset, try to log in to your online account again.  

Wait a few minutes after you request a verification code. If you're getting the verification code by email, check your spam or junk folder.

If you still do not get the verification code, the email address or mobile number tied to your account may be wrong. Call the Education Helpline at 1-877-842-7562 TTY 711 for further assistance.

Log in to your online account and select My Account, Profile and Preferences, then Notification Preferences.

Log in or create an online account and follow these simple steps:

1. Enter information about the member (the person for who you are a guardian), including: first and last name, date of birth and the BCBSTX ID number listed on their ID card.
2. Check the legal guardian checkbox.
3. Enter your information as legal guardian.
4. Then Continue.
5. Enter an email address, username and password.
6. Then Create Account.
7. When you get an email from bcbstx_noreply@bcbstx.com, open the link to verify your account and complete your legal guardian account setup.