Updates to ‘Message This Payer’ Option via Availity® Essentials as of Dec 12, 2022


In September 2022, we published an article announcing the new Message This Payer option for you to send secure claim messages electronically to Blue Cross and Blue Shield of Texas (BCBSTX).

To better serve you and ensure timely responses, BCBSTX will limit the Message This Payer capability to BCBSTX member claims only. Therefore, this option will temporarily be disabled for BlueCard® (out-of-area) claims. Our customer advocates remain available for these complex claim inquiries by contacting the provider customer service during normal business hours.

For more information, refer to the Message This Payer page in the Provider Tools section of our website. 

As a reminder, Message This Payer is also unavailable for Medicare Advantage for Texas Medicaid claims.

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSTX. BCBSTX makes no endorsement, representations or warranties regarding third party vendors and the products and services they offer.