The Message This Payer application in Availity® Essentials allows providers to send secure messages to Blue Cross and Blue Shield of Texas (BCBSTX) for claim management questions and follow along with the conversation history.
Using this option provides you the opportunity to:
- Initiate a message to BCBSTX from the Availity Claim Status tool
- Receive a response within two business days from a BCBSTX associate
- Monitor message status via a dashboard view
- View and print conversations
For additional details, refer to the instructional Message This Payer User Guide.
Don’t have an Availity Essentials account?
This information is not applicable to BCBSTX Medicare Advantage or Medicaid claims.
Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSTX. BCBSTX makes no endorsement, representations or warranties regarding third party vendors and the products and services they offer.