Alert: Availity® Essentials Claim Status Tool Update

What’s Changing 
Starting on May 22, 2022, providers must use the “Select a Provider” drop-down list in the Availity Claim Status tool for the NPI number to populate in the Member and Claim number search options.

Update NPI
To ensure the provider information is available in the Select a Provider drop-down list, your Availity Administrator must add the NPI number to Manage My Organization (previously known as Express Entry) located in the My Account Dashboard on the Availity Essentials home page.

Availity My Account Dashboard

For More Information
Refer to the Claim Status User Guide in the Provider Tools section of our website. If you have further questions or feedback, contact our Provider Education Consultants.

Not Signed up for Availity
If your provider organization is not yet registered with Availity, you can sign up today at Availity Essentials. For registration assistance and/or help with adding provider information to your Availity account, contact Availity Client Services at 1-800-282-4548. Use this opportunity to get access to all the provider tools available to your office including online eligibility and benefits, submitting prior authorizations and verifying demographic information. See Provider Tools on the provider website for more information.


Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSTX. BCBSTX makes no endorsement, representations or warranties regarding third party vendors and the products and services they offer.