System Issue Sending Incorrect Provider Term Notice to Members

Feb. 9, 2021

Blue Cross and Blue Shield of Texas (BCBSTX) has identified a system error which caused certain members to receive letters notifying them their providers will no longer be in-network. Our technical team is implementing a system fix (targeted for second quarter 2021) to correct the issue.

If you identify any of your patients received a notice in error, you may request retraction letter(s) by contacting your local Network Management Consultant.

We regret any frustration and respectfully ask for your understanding while we correct this issue. Continue to watch News and Updates and our Blue Review newsletter for updates.