Changes to Contacting Electronic Commerce Services

May 13, 2020

As of June 15, 2020, providers and/or clearinghouses calling 1-800-746-4614 for Electronic Commerce Services will be directed to email inquiries to Electronic Commerce Services instead of calling.

Electronic Commerce Services will quickly respond to your email requests to assist you with the following Electronic Data Interchange (EDI) transactions:

  • Electronic professional and institutional claim submission (837P and 837I transactions)
  • Claim payment via 835 Electronic Funds Transfer (835 EFT)
  • 835 Electronic Remittance Advice (835 ERA) or delivery of claim payment information

For more information on EDI transactions and other online tools and resources, refer to the Electronic Commerce section of our Provider website.