Dec. 9, 2019
Blue Cross and Blue Shield of Texas (BCBSTX) will be updating member files with annual benefit changes over the next several weeks. As always, we encourage you to verify your patients' coverage first, using Availity® or your preferred vendor portal.
In the event a call is necessary to BCBSTX, please recognize that hold times may be longer than normal. Customer Advocates will be available for eligibility and benefit inquiries from 7:30 a.m. to 6:00 p.m. Central Standard Time (CST) Jan. 2, 2020 through Jan. 24, 2020, Monday through Friday. Claims Customer Advocates hours will remain the same from 8:30 a.m. to 4:30 p.m. CST. As a reminder, you may obtain routine eligibility and benefit information as well as claim status in seconds using Availity or the web vendor of your choice.
Checking eligibility and/or benefit information is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member's eligibility and the terms of the member's certificate of coverage applicable on the date services were rendered. If you have any questions, please call the number on the member's ID card.
Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSTX. BCBSTX makes no endorsement, representations or warranties regarding any products or services provided by third-party vendors such as Availity. If you have any questions about the products or services provided by such vendors, you should contact the vendor(s) directly.