Behavioral Health Program Changes for AT&T Members, Effective Jan. 1, 2020

Nov 1, 2019

Effective Jan. 1, 2020, Blue Cross and Blue Shield of Texas (BCBSTX) will become the administrator of behavioral health benefits for our members enrolled in an AT&T health plan; replacing their current behavioral health administrator, Beacon Health Options. This means for dates of service beginning on or after Jan. 1, 2020:

  • AT&T members will need to refer to BCBSTX’s online Provider Finder to identify in-network providers for behavioral health care services
  • Claims must be submitted to BCBSTX, rather than Beacon Health Options for reimbursement.

AT&T members have the three-character prefix PAS on their member ID card. AT&T notified its members of this change in October 2019.

It is critical to use the Availity® Provider Portal or your preferred web vendor to check eligibility and benefits for all of our members, before rendering services. This will help you determine coverage details and other important information, such as benefit prior authorization/prenotification requirements.

For more information, refer to the Eligibility and Benefits and Behavioral Health Program sections of our Provider website. If you or your patients have questions, contact the number on the back of the member's ID card for assistance.


Please note that verification of eligibility and benefits, and/or the fact that a service or treatment has been prior authorized/prenotified for benefits is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member's eligibility and the terms of the member's certificate of coverage applicable on the date services were rendered. If you have questions, contact the number on the member's ID card.

Beacon Health Options is an independent company that is contracted through AT&T. Beacon Health Options does not provide BCBSTX products or services. Beacon Health Options is solely responsible for the products and services it provides.