Blue Cross and Blue Shield of Texas (BCBSTX) works with Magellan Health Services (Magellan) for some mental health and substance abuse services. You do not need a referral from your child's primary care physician (PCP) to get mental or substance abuse help. Your child must see a Magellan provider for these services.
These providers can help members who have:
- Mental disorders
- Emotional disorders
- Chemical dependency disorders
We cover inpatient and outpatient mental health and substance abuse services. Sometimes, members with mental health or substance abuse issues need 24-hour care in the hospital or a place like home. Services may include:
- Working with other family members
You must get an OK from Magellan for all hospital care for your child. Magellan needs an OK from a doctor for inpatient psychiatric care or drug/alcohol treatment. To get an OK or for any additional information, call Magellan at 1-800-327-7390. Members with hearing or speech loss may call the TTY line at 1-800-735-2988.
Online Behavioral Health Program
Learn to Live is a no cost online health program. It is offered to members 13 and older and caregivers. Learn to Live gives self-paced mental health solutions. Plus, access to 24/7 therapy coaches for members. It can help with common challenges like stress, anxiety, depression, insomnia and substance abuse. To start, register at www.learntolive.com/welcome/BCBSTXMedicaid (Access Code: BlueTX).
Mental Health Hotlines
These hotlines are available 24/7. Calls are confidential and at no cost to you.
- 988 Suicide & Crisis Lifeline – provides support for those who are in distress, as well as prevention and crisis information
- National Maternal Mental Health Hotline– provides support before, during and after pregnancy for those who feel overwhelmed, anxious or depressed
Emergency and Crisis Support
In addition, Magellan offers emergency and crisis support. If, at any time, your child is acting in a way that you think might lead to a mental health emergency situation, call Magellan. You may call at any time of day or night, and on any day of the week. You will be able to talk to a mental health professional.
For a list of covered services and to learn more about behavioral health services, please see the Member Handbook.
To find a provider, look in the BCBSTX Provider Directory or use Provider Finder.
Note: This benefit is not covered for CHIP Perinatal members.
If you have received a notice that you have earned a reward for going to your behavioral health follow-up visit, go to bcbstx.com/wellnessrewards to register to receive your gift card reward in the mail.