Behavioral Health Services

Blue Cross and Blue Shield of Texas can help if you need care for mental health or alcohol and drug use. Behavioral health care does not need approval from your primary care provider (PCP). You also may want to talk to your PCP about the problem. BCBSTX offers mental health rehabilitation services and targeted Service Coordination to STAR members. If you are an adult who has a mental illness or if you have a child with emotional needs, this benefit can help you or your child to learn how to be your best. We can help you with:

  • Managing your medicine to reduce your symptoms or so that you can be more independent
  • Training to help you talk to your family, friends and teachers about how you can work together to control your symptoms
  • Dealing with a mental or emotional crisis

If you have behavioral health problems, call our Customer Advocate Department at 1-888-657-6061 (TTY: 711).

Online Behavioral Health Program

Learn to Live is a no cost online health program. It is offered to members 13 and older and caregivers. Learn to Live gives self-paced mental health solutions. Plus, access to 24/7 therapy coaches for members. It can help with common challenges like stress, anxiety, depression, insomnia and substance abuse. To start, register at Learn to Live (Access Code: TXMED).

Mental Health Hotlines

These hotlines are available 24/7. Calls are confidential and at no cost to you.

Emergency and Crisis Support

In addition, we offer emergency and crisis support. If, at any time, you think you or your child is having a mental health emergency, call us at 1-888-657-6061 (TTY: 711). You may call at any time of day or night, and on any day of the week. You will be able to talk to a mental health professional.

For a list of covered services and to learn more about behavioral health services, please check the Member Handbook.

To find a provider, look in the BCBSTX Provider Directory or use Provider Finder.

Note: This benefit is not covered for CHIP Perinatal members.

If you have received a notice that you have earned a reward for going to your behavioral health follow-up visit, go to to register to receive your gift card reward in the mail. 

We are open 8 a.m. to 5 p.m. Central Time, Monday through Friday. You may leave a voicemail outside of our normal business hours or on weekends and holidays. You will be able to talk to a mental health professional.

Find a Doctor or Hospital

Use our Provider Finder® to search for doctors and other health care providers near you.

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