Behavioral Health Services

Blue Cross and Blue Shield of Texas (BCBSTX) works with Magellan Health Services (Magellan) for some mental health and substance abuse services. You do not need a referral from your child's primary care provider (PCP) to get mental or substance abuse help. Your child must see a Magellan provider for these services.

These providers can help members who have:

  • Mental disorders
  • Emotional disorders
  • Chemical dependency disorders

We cover inpatient and outpatient mental health and substance abuse services. Sometimes, members with mental health or substance abuse issues need 24-hour care in the hospital or a place like home. Services may include:

  • Medicine
  • Counseling
  • Working with other family members

You must get an OK from Magellan for all hospital care for your child. Magellan needs an OK from a doctor for inpatient psychiatric care or drug/alcohol treatment. To get an OK or for any additional information, call Magellan at 1-800-327-7390. Members with hearing or speech loss may call the TTY line at 1-800-735-2988.

Online Behavioral Health Program

Learn to Live is a no cost online health program. It is offered to members 13 and older and caregivers. Learn to Live gives self-paced mental health solutions. Plus, access to 24/7 therapy coaches for members. It can help with common challenges like stress, anxiety, depression, insomnia and substance abuse. To start, register at Learn to Live (Access Code: TXMED).

Mental Health Hotlines

These hotlines are available 24/7. Calls are confidential and at no cost to you.

Emergency and Crisis Support

In addition, Magellan offers emergency and crisis support. If, at any time, your child is acting in a way that you think might lead to a mental health emergency situation, call Magellan. You may call at any time of day or night, and on any day of the week. You will be able to talk to a mental health professional.

For a list of covered services and to learn more about behavioral health services, please see the Member Handbook.

To find a provider, look in the BCBSTX Provider Directory or use Provider Finder.

Note: This benefit is not covered for CHIP Perinatal members.

If you have received a notice that you have earned a reward for going to your behavioral health follow-up visit, go to to register to receive your gift card reward in the mail. 

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Use our Provider Finder® to search for doctors and other health care providers near you.

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