Blue Cross and Blue Shield of Texas (BCBSTX) works with Magellan Health Services (Magellan) for some mental health and substance abuse services. You do not need a referral from your child's primary care physician (PCP) to get mental or substance abuse help. Your child must see a Magellan provider for these services.
These providers can help members who have:
- Mental disorders
- Emotional disorders
- Chemical dependency disorders.
We cover inpatient and outpatient mental health and substance abuse services. Sometimes, members with mental health or substance abuse issues need 24-hour care in the hospital or a place like home. Services may include:
- Working with other family members
You must get an OK from Magellan for all hospital care for your child. Magellan needs an OK from a doctor for inpatient psychiatric care or drug/alcohol treatment. To get an OK or for any additional information, call Magellan at 1-800-327-7390. Members with hearing or speech loss may call the TTY line at 1-800-735-2988.
Emergency and Crisis Support
In addition, Magellan offers emergency and crisis support. If, at any time, your child is acting in a way that you think might lead to a mental health emergency situation, call Magellan. You may call at any time of day or night, and on any day of the week. You will be able to talk to a mental health professional.
For a list of covered services and to learn more about behavioral health services, please see the Member Handbook.
Note: This benefit is not covered for CHIP Perinatal members.
If you have received a notice that you have earned a reward for going to your behavioral health follow-up visit, go to bcbstx.com/wellnessrewards to register to receive your gift card reward in the mail.