How to Report Health Care Fraud

Do you want to report waste, abuse or fraud?

Let us know if you think a doctor, dentist, pharmacist at a drug store, other health care provider or a person getting Medicaid benefits is doing something wrong. Doing something wrong could be waste, abuse or fraud, which is against the law. For example, tell us if you think someone is:

  • Getting paid for services that weren't given or necessary
  • Not telling the truth about a medical condition to get medical treatment
  • Letting someone else use their Medicaid ID
  • Using someone else's Medicaid ID
  • Not telling the truth about the amount of money or resources he or she has to get benefits.

To report waste, abuse or fraud, choose one of the following:

  • Call the Office of Inspector General (OIG) Hotline at 1-800-436-6184
  • Report Waste, Abuse and Fraud online Learn more about third-party links ; or
  • You can report directly to your health plan:
    Blue Cross and Blue Shield of Texas
    P.O. Box 51422
    Amarillo, Texas 79159-1422

To report waste, abuse or fraud, gather as much information as possible. Call customer service at 1-888-657-6061 or the customer service TTY line at 7-1-1.

When reporting about a provider (a doctor, dentist, counselor, etc.) include:

  • Name, address, and phone number of the provider
  • Name and address of the facility (hospital, nursing home, home health agency, etc.)
  • Medicaid number of the provider and facility, if you have it
  • Type of provider (doctor, dentist, therapist, pharmacist, etc.)
  • Names and phone numbers of other witnesses who can help in the investigation
  • Dates of events
  • Summary of what happened

When reporting about someone who gets benefits include:

  • The person's name
  • The person's date of birth, Social Security Number, or case number, if you have it
  • The city where the person lives
  • Specific details about the waste, abuse or fraud

Inspector General Integrity Initiative

We are part of the Inspector General Integrity Initiative and have pledged to partner with the Office of Inspector General (OIG) to fight fraud, waste and abuse in Texas' Medicaid program. To learn more, visit the OIG website Learn more about third-party links or view this Fraud, Waste and Abuse brochure PDF Document.

If you have any questions, you can contact customer service at 1-888-657-6061 (TTY 7-1-1).

Use our Provider Finder® to search for doctors and other health care providers near you.

  • 1-888-657-6061 (TTY 7-1-1)
  • 8 a.m. to 8 p.m. Central Time
    Monday through Friday