Contact Us

If you have questions about the Blue Cross and Blue Shield of Texas CHIP plan, please contact us.

The Customer Advocate Department is available at 1-888-657-6061 (TTY: 711).

We are open 8 a.m. to 5 p.m. Central Time, Monday through Friday. You may leave a voicemail outside of our normal business hours or on weekends and holidays.

If you are experiencing an emergency, call 911 or go to the nearest hospital emergency room.

If you need help with a specific service, you may also contact us at one of the following:

  • For the Behavioral Health Services Hotline, call 1-888-657-6061 (TTY: 711)
  • For a Member Advocate in the Travis service area, call 1-877-375-9097 (TTY: 711).
  • For the 24/7 Nurseline, call 1-844-971-8906 (TTY: 711).
  • For Service Coordination, call 1-877-214-5630 (TTY: 711).
  • If your provider needs to contact us, he or she may call the Provider Services Hotline at 1-877-784-6802.

To file a complaint, call us at 1-888-657-6061 (TTY: 711) or write to:
Blue Cross and Blue Shield of Texas
Attn: Complaints and Appeals Department
P.O. Box 660717
Dallas, TX 75266-0717

This information is available for free in other languages and alternative formats.

En Español

Usted puede obtener este documento en español o hablar con alguien, de forma gratuita, acerca de esta información en otros idiomas. Llame al 1-888-657-6061 (TTY: 711). La llamada es gratuita.


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