Credentialing Process for Office Based Physicians or Professional Providers
All office-based physicians or professional providers who participate in our networks are required to complete a credentialing process prior to acceptance.
Step 1: Review Credentialing Requirements
Before you submit your Texas Credentialing application:
Applicants applying or reapplying for participation or continued participation in the Health Plan networks have the right to be informed of the following:
- Right to review information submitted on or with their credentialing and recredentialing application;
- Right to correct erroneous information;
- Right to be informed of the status of their credentialing or recredentialing application, upon request.
Applicants should direct all requests to their Network Management Consultant. The Enterprise Credentialing Department will notify the applicant in writing if erroneous information is discovered during the verification process from any primary source. Applicants will be granted 30 calendar days to correct erroneous and/or conflicting information and resubmit to the Enterprise Credentialing Department, your assigned Network Management Consultant or the Medical Director. It will be the applicant's responsibility to work directly with the reporting entity to correct the erroneous and/or conflicting information.
Types of Professional Providers Requiring Credentialing
BCBSTX requires full credentialing of office-based physicians and other professional providers listed on the Types of Professional Providers Requiring Credentialing List for participation in their managed care networks.
*An applicant in a training program is not eligible to be considered for network participation.
Expedited Credentialing Process
BCBSTX will provide an expedited credentialing process which allows for a "provisional network participation" status if the provider applicant:
- has a valid BCBSTX Provider Record ID for claim payment
- has submitted a current signed BCBSTX contract/agreement
- completes the CAQH ProView database online application with "global" or "plan specific" authorization to BCBSTX (or if applicable, submits a completed TDI application)**
- has a valid license in the state by, and in good standing with, the Texas Licensing Boards.
** Providers will be notified once the CAQH credentialing applications are reviewed for completeness. The review takes on average 8–10 calendar days.
Initial Credentialing and Recredentialing Process
Note: BCBSTX utilizes the services of Aperture® as our Centralized Verification Organization (CVO). All new and currently contracted providers with BCBSTX will begin to receive notifications from Aperture. These notifications are regarding initial credentialing events and information about the new common recredentialing date that will be assigned by Aperture. Please send questions regarding the CVO to BCBSTXCredentialing_CVO@bcbstx.com.
Step 2: Complete a Credentialing Application
BCBSTX requires physicians and other professional providers to use the Council for Affordable Quality Healthcare's (CAQH®*) ProView for initial credentialing and recredentialing. CAQH ProView, a free online service, allows physicians and other professional providers to fill out one application to meet the credentialing data needs of multiple organizations. The CAQH ProView database online credentialing application process supports our administrative simplification and paper reduction efforts. This solution also supports quality initiatives and helps to ensure the accuracy and integrity of our provider database. Refer to CAQH Credentialing FAQ’s below for more information.
Note: The requirements of creating and/or updating your CAQH profile is important. Failure to finalize your CAQH application within 45 days will cause the BCBSTX credentialing process to be discontinued and you will be required to start the process over.
CAQH Approved Provider Types
Texas physicians and other professional providers who have a provider type listed in the CAQH Approved Provider Types List must apply for initial or continuing participation with BCBSTX through the CAQH ProView database by accessing the CAQH website.
For details on how to get started with CAQH, view the Getting Started with CAQH guide.
Exceptions to CAQH:
- BCBSTX's requirement of use of the CAQH ProView database does not apply to physicians and other professional providers participating through delegated credentialing agreements/contracts or are solely practicing in a hospital-based environment.
- Texas physicians and other professional providers who do not have a provider type listed in the above CAQH Approved Provider Types list must go to the TDI website to access and complete a Texas Standardized Credentialing Application, and fax or mail to BCBSTX the completed application along with the required supporting documents referenced below:
- State medical license(s)
- Drug Enforcement Administration (DEA) Certificate
- Malpractice insurance face sheet
- Summary of any pending or settled malpractice case(s) - if within 10 or less years old
- Curriculum Vitae
- Signed Attestation (page 18 of online application – print and sign)
- Written Protocol (Nurse Practitioners only)
- Forward completed credentialing application packet to BCBSTX:
Fax to: 972-996-8230 (preferred method)
Blue Cross and Blue Shield of Texas
Attn: Enterprise Credentialing
P.O. Box 65067
Dallas, TX 75265-0267
Hospital Privileges Requirements
The requirements for hospital/clinical admitting privileges are determined by the professional provider's specialty/provider type.
Professional providers should refer to the TX Provider Specialties/Provider Types - Hospital Privileges Requirements List to identify which category below applies to you:
- be required to have hospital privileges at an in-network hospital for each network of participation,
- not be required to have hospital privileges at all, or
- may be permitted to submit a signed Hospital Coverage Letter .
Note: Professional providers who perform procedures in an acute care setting and/or ambulatory surgical setting, must have privileges at an in-network facility where those procedures are performed.
CAQH Credentialing Frequently Asked Questions Learn more
Aperture is a trademark of Aperture Credentialing, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. "Aperture" provides administrative services to BCBSTX. If you have any questions about the products or services offered by such vendor, you should contact the vendor directly.