May 28, 2025
Our members and other providers rely on our provider directory for accurate information about your practice. Federal law requires that your name, address, phone, specialty and digital contact information be verified every 90 days, even if it hasn’t changed.
You can verify your directory information using:
Professional provider groups that update their information by roster can verify their providers’ information every 90 days by submitting a roster.
Updating your data: When your information changes, update it with:
- Us, including when you join or leave a network
- The National Provider Identifier Registry if you have a National Provider Identifier. Learn more from the Centers for Medicare & Medicaid Services National Plan and Provider Enumeration System.
Texas Medicaid providers: The Texas Health and Human Services Commission requires that you update your information through the Provider Enrollment and Management System. Learn more about PEMS.
To help our members access your services: Ensure your office staff members, including those at centralized offices:
- Have access to up-to-date information that aligns with information you’ve provided to us
- Can readily relay this information to our members or transfer them to the appropriate resource
Helpful directory information to regularly review includes your practice locations, phone number, specialty, appointment availability for new patients and in-network participation.
Learn more about verifying and updating your information with us.