Change Healthcare Cybersecurity Incident Impact and Options


On Feb. 21, 2024, Change Healthcare announced they experienced a cybersecurity incident. We are not aware of any impact to our systems. However, the implications of Change Healthcare’s incident touch many of our health care partners. 

As a provider, you have options for submitting claims that don’t require connectivity with Change Healthcare. Those include:

  • Signing in directly to the Availity® Essentials portal to conduct transactions including eligibility and benefits verification, prior authorization requests, claim submissions and to check claim status.
  • Using an alternate clearinghouse to submit your claims via Availity.

Sending claims electronically is preferred and is your fastest path to payment.

More information: Our Claims and Eligibility page has information about submitting claims. Our Eligibility and Benefits page has information about options for checking members’ benefits. Availity has provided updated information and options for providers on its website.

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSTX. BCBSTX makes no endorsement, representations or warranties regarding third party vendors and the products and services they offer.