Advisory on Telemedicine and Telehealth Services – Using Place of Service Codes on Commercial Claims


What’s Changing: We’re updating our telemedicine and telehealth commercial claims filing guidelines following recommendations from the Centers for Medicare & Medicaid Services.

When filing commercial claims, follow these place of service code recommendations from CMS:

  • POS 10 is for use on claims for “Telehealth Provided in Patient’s Home”
  • POS 02 is for use on claims for “Telehealth Other than in Patient’s Home”

The above place of service code changes designate where the patient is located when receiving services through telemedicine and telehealth.

This notification applies to claims for commercial Blue Cross and Blue Shield of Texas members. 

More Information: Continue to visit the News and Updates page on the provider website and the Blue Review newsletter for further updates regarding telehealth and telemedicine. Visit the CMS website for more information on modifications to the POS codes for telemedicine and telehealth.