09/28/2023
The Centers for Medicare & Medicaid Services (CMS) sends a Health Outcomes Survey (HOS) to a sample of our members from August through November. The survey asks members in Blue Cross Medicare Advantage℠ and prescription drug plans to rate their last six months of care.
If you get questions from members who have received the survey, please encourage them to respond. The survey covers health care topics our members may discuss with you, such as:
- Maintaining or improving physical health, including managing pain and exercise habits
- Maintaining or improving mental health, including energy levels, mood swings and sleeping habits
- Preventing falls
HOS results identify opportunities to improve health care plans. Results also affect the CMS Star Ratings, which rate Medicare Advantage plans on a scale from one to five stars. Our goal is to achieve the highest possible Star rating for our plans.