This page may have documents that can’t be read by screen reader software. For help with these documents, please call 1-877-774-8592.

Extra Health and Wellness Benefits

Part of the ‘advantage’ to having a Blue Cross Group Medicare AdvantageSM plan is the benefits offered above and beyond standard health insurance. The availability, cost and level of coverage can vary from plan to plan, so check with your benefit administrator or the Summary of Benefits in your enrollment kit, about your options.

Your Blue Cross Group Medicare Advantage℠ plan includes a $0 copay Annual Wellness Visit with your health care provider. Use this checklist to guide the conversation.

Here are some of the extra health and wellness benefits offered with our plans.

Schedule a virtual visit

Virtual Visits

Blue Cross Group Medicare Advantage plans offer coverage for Virtual Visits benefits provided by Blue Cross and Blue Shield of Texas and powered by MDLIVE.

With Virtual Visits your appointment will be with an independently contracted, board-certified MDLIVE for minor, non-emergency conditions by phone, mobile app or online video anytime, anywhere, 24 hours a day, 7 days a week. Talk to a doctor immediately or schedule an appointment at a time that works best for you.

To check your eligibility and to learn more about Virtual Visits benefits, visit MDLIVE or call 1-866-954-3585, TTY 1-800-770-5531.

MDLIVE® is a separate company that has contracted with Blue Cross and Blue Shield of Texas (BCBSTX) to provide virtual visit services for members with coverage through BCBSTX. MDLIVE is solely responsible for its operations and for those of its contracted providers. Virtual Visits may not be available to all BCBSTX members.

Find a SilverSneakers location

SilverSneakers® Fitness Program

Blue Cross Group Medicare Advantage plans include the SilverSneakers Fitness Program to help you achieve your health and fitness goals. Members have access to thousands of participating locations across the country. Some locations even offer group exercise classes led by trained instructors at select locations.

For more information, and to find SilverSneakers participating fitness locations, visit SilverSneakers or call 1-866-584-7389 (TTY 711), Monday – Friday, 8:00 a.m. – 8:00 p.m. ET.

SilverSneakers® is a wellness program owned and operated by Tivity Health, Inc., an independent company. Tivity Health and SilverSneakers® are registered trademarks or trademarks of Tivity Health, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.

Learn about the rewards program

Rewards Program

The Rewards Program gives Blue Cross Group Medicare Advantage members a healthy and easy way to earn up to $100 in gift cards from national and local retailers. You receive a gift card of your choice for completing Healthy Actions throughout the year. Here are some of the Healthy Actions you can complete once per year:

  • Annual wellness visit
  • Annual flu vaccine
  • Colorectal cancer screening
  • Fall risk assessment

The Healthy Activity Portal is a website owned and operated by HealthMine, Inc., an independent company that provides digital health and personal clinical engagement tools and services for Blue Cross and Blue Shield of Texas.

Find an eye doctor


Your Blue Cross Group Medicare Advantage plan may include coverage for vision services and provide an allowance toward frames and lenses or contact lenses. 

Find a dentist


Coverage for preventive and comprehensive dental care is available through some Blue Cross Group Medicare Advantage plans. 

Call a hearing consultant


Through our partnership with TruHearing®, some Blue Cross Group Medicare Advantage plans provide coverage for routine hearing exams as well as allowances on hearing aids. Check your Summary of Benefits for details about what your plan covers. Visit TruHearing or call 1-844-818-5690 (TTY 711) to speak with a hearing consultant. They are open 8:00 a.m. – 8:00 p.m., local time.

TruHearing is a registered trademark of TruHearing, Inc., which is an independent company providing discounts on hearing aids.

Learn about over the counter coverage


Your Blue Cross Group Medicare Advantage plan may provide coverage for over‑the‑counter (OTC) drugs and other health‑related pharmacy products. Members may select items from a catalog and have them shipped directly to their home.

To check your eligibility and learn more about your personalized benefits call 1-855-828-8300 (TTY).

Convey Health Solutions, Inc. Convey Health Solutions, Inc. is an independent company that provides administrative services for over the counter supplemental benefits for Blue Cross and Blue Shield of Texas.

Call Nurseline

24/7 NurseLine

Blue Cross Group Medicare Advantage plan members can call a registered nurse, 24 hours a day, 7 days a week to get help with health concerns and general health tips. You can access the 24/7 Nurseline at 1-800-631-7023 (TTY 711).

For medical emergencies, call 911. This program is not a substitute for a doctor’s care. Talk to your doctor about any health questions or concerns

Find transportation


Your retiree group Medicare Advantage Plan may include routine transportation to and from your medical appointments.

Learn about meals at home program

Meals at Home  

Your Blue Cross Group Medicare Advantage plan may provide coverage for nutritious meals for a limited period after you are discharged from the hospital to aid in your recovery.

Learn about Blue365

BLUE365® Available to All Members

Blue365 offers premier health and wellness discounts to Blue Cross and Blue Shield of Texas (BCBSTX) members and it is free to join.

You can find savings like:

  • Discounts on exercise clothes and shoes
  • Discounted gym memberships and fitness aids such as Fitbits
  • Savings on eye exams, glasses, contacts, hearing aids, and more

Check the Blue365 website regularly for the most current discounts.

Blue365 is only available to BCBSTX members with active health plan coverage. Members who do not have active health plan with BCBSTX will not be able to register on the Blue365 website.

The relationship between Blue365, its vendors and BCBSTX is that of independent contractors. Blue365 is a discount program available to BCBSTX members who have medical coverage with BCBSTX. This is NOT insurance. Some of the services offered through Blue365 may be covered under your health plan. Please refer to your benefit booklet or call the customer service number on the back of your ID card for specific benefit information under your health plan. Use of Blue365 does not affect your premium nor do costs of Blue365 services or products count toward your plan deductible, calendar year or lifetime maximums. Discounts are only available through participating vendors.

BCBSTX does not guarantee or make any claims or recommendations regarding the services of products offered by Blue365 and its vendors. You may want to consult with your physician prior to use of these services and products. Services and products are subject to availability by location. BCBSTX reserves the right to discontinue or change this discount program at any time without notice.

Last Updated: Nov. 17, 2023