How to Update Your Information

When seeking health care services, our members and other professionals trying to make referrals, often rely upon the information in our online Provider Finder®. Having accurate and current information related to your office address, additional locations, hours and other demographics makes it easier to complete these searches. It’s very important that you:

  • Verify your information is correct by reviewing your practice profile on Provider Finder. Reference the Provider Finder User Guide for assistance.
  • Submit demographic changes whenever any of your practice information changes. As a provider, we ask that you submit ALL applicable information to avoid potential delays. Change(s) may take up to 30 business days, so we ask that you always consider the impact of your change and the timeliness of your submission.

Setting Up a Provider Record ID

Providers should refer to the Provider Onboarding Process to request a BCBSTX Provider Record ID and contracts if needed.

Demographic Changes

If you need to change existing demographic information, complete the Demographic Change Form Learn more about third-party links to initiate the process.
Note: If change impacts multiple providers or groups, submit this form for each provider and/or group provider record number or provider location impacted.

Professional Providers

Submit the following using the Demographic Change Form. Refer to Demographic Change Form User Guide .

  • Legal Name
  • NPI/Tax ID
    In-network Providers or Groups – Prior to changing a TAX ID or requesting termination from a provider network, (excluding Par Plan Agreement) contact your Network Management Consultant before completing this form.
  • Email (we can house up to 10 email addresses
  • Office Service Locations
    • Address, phone, fax, email and Hours of Operation are required.
      • Primary Physical Address
      • Directory Location/Satellite Address
  • Other Information
    • Billing Address for group – include W9 and Letterhead from Group
      • Address, phone, fax and email information are required.
    • Credentialing contact email/fax/phone
    • Administrative contact email/fax/phone
  • Update your electronic commerce information options

Hospital, Facility and Ancillary Providers

Submit the following changes using the Demographic Change Form. Refer to Demographic Change Form User Guide under Related Resources.

  • Email (we can house up to 10 email addresses)
  • Service Location Address Email/Fax/Telephone and Hours of Operation. Be sure to include address, phone, fax and email information.
    • Submit copy of license with matching address for this location.
  • Other Information
    • Billing Address
      • Address, phone, fax and email information are required.
    • Credentialing contact email/fax/phone
    • Administrative contact email/fax/phone

Case Status Checker

If you have completed a Demographic Change Form or a Provider Onboarding Form, you can check the status by entering the case number you received in your confirmation email in our Case Status Checker Learn more about third-party links.

For the status of your professional contract application, or if you have questions or need to make changes to an existing contract, please contact your Network Management Consultant.