Educational Webinar Sessions

Blue Cross and Blue Shield of Texas (BCBSTX) provides complimentary training opportunities for providers, billing services, clinical and administrative staff members who are new or already participating in the BCBSTX network.

You're invited to join us for informal, in-person workshops, or participate in convenient online training sessions.

For complete course descriptions and prerequisites, please select any of the courses below.

Note: All times indicated are Central Time (CT).

AIM ProviderPortalSM Training for Prior Authorizations

Refer to the AIM training page for upcoming Provider Portal available on the following services that may require prior authorization through AIM:

  • Advanced Imaging & Cardiology
  • Genetic Testing
  • Joint/Spine Surgery & Pain Management
  • Medical Oncology
  • Radiation Therapy
  • Sleep Medicine

For more information on AIM prior authorizations, refer to the AIM Specialty Health® page.

 Authorizations & Referrals via Availity® Essentials

BCBSTX hosts one-hour webinar sessions for you to learn how to electronically submit prior authorization and referral requests handled by BCBSTX Medical Management using Availity Essentials Authorizations & Referrals tool. To register for session, select your preferred date and time below.

Availity Essentials Orientation - Save Time and Go Online

Join us for a review of electronic transactions, provider tools and helpful online resources. 

Behavioral Health — Free CME/CEU Webinars

BCBSTX periodically offers free educational behavioral health webinars. Those who attend will earn continuing medical education credits (CMEs) or continuing education units (CEUs). 

Upcoming Sessions:

Suicide Prevention with the Military Community - Thursday, Nov. 3, 2022, 9 a.m. – 10:30 a.m. (CT)

Psychologist R. Blake Chaffee, PhD, and psychiatrist and internist Brooke Parish, MD, will lead the webinar. They will provide a high-level overview of suicide within the military community. They’ll discuss behavioral health conditions impacting veterans and strategies for intervention and treatment.

This introductory training will focus on:

  • Clinical considerations when working with veterans
  • Screening for behavioral health conditions
  • Strategies for addressing suicide ideation with veterans
  • Suicide prevention resources

Those who attend will earn 1.5 continuing medical education credits (CME) or continuing education units (CEU). Register here to attend.

Previous Webinar Recordings

Register or sign in to watch previous webinar recordings and earn CME/CEU. These courses are available:

  • Substance Abuse: Coordinating Care and Improving Follow-Up (recorded May 2022)
  • Diabetes and Behavioral Health (recorded April 2022)
  • Differential Diagnoses of Depression: Assessment and Treatment (recorded March 2022)
  • Depression in a Primary Care Setting (recorded June 2021)
  • Opioid Use Disorder (recorded August 2021)
  • Comorbid Behavioral Health and Physical Health Conditions (recorded October 2021)

The New Mexico Osteopathic Medical Association (NMOMA) is accredited by the American Osteopathic Association to provide osteopathic continuing medical education for physicians. NMOMA designates this program for a maximum of 1 AOA Category 1-A credits and will report CME and specialty credits commensurate with the extent of the physician's participation.

Social Work CEUs Approved by NASW-NM. The Licensee must maintain proof of continuing education courses taken for the past four (4) years. The New Mexico Regulations and Licensing Department, Boards and Commissions, Social Work Licensing Board reserves the right to audit a licensee’s continuing education records as it deems necessary. This event has been approved for a total of 1 CEU.

Physicians (MDs and DOs), nurses, physician assistants, nurse practitioners and psychologists can use AOA Cat 1-4 credit toward licensure. Social workers and mental health counselors (LPC, LCPC, LPCC) can use the Social Work CEU credit toward licensure.

The above material is for informational purposes only and is not intended to be a substitute for the independent medical judgment of a physician. Physicians and other health care providers are encouraged to use their own best medical judgment based upon all available information and the condition of the patient in determining the best course of treatment.

Claim Status and Clinical Claim Appeals via Availity Essentials

BCBSTX is hosting complimentary webinars for providers to learn how to efficiently verify detailed claim status and submit clinical claim appeals online using the Availity Essentials Claim Status tool. Select your preferred date and time below to register for an upcoming session.

eviCore Training

eviCore and BCBSTX periodically will be hosting orientation sessions for providers for various care categories. In addition, eviCore provides ongoing training on the eviCore implementations site. Refer to the eviCore Webex page to register and the select the menu bar symbol located on the left-side of the webpage and select "Webex Training". The "Live Sessions" page will display. Please retain the confirmation email. Use the link and toll-free phone number to access your training

Message This Payer Application via Availity® Essentials

Learn how to use ”Message This Payer” application to send secure claim management questions to BCBSTX and follow along with the conversation history. Using this option allows you the opportunity to…

  • Initiate a message to BCBSTX from the Availity Claim Status tool
  • Receive a response within two business days from a BCBSTX associate
  • Monitor message status via a dashboard view
  • View and print conversations

Register for an upcoming session by selecting your preferred date and time below:  

Physician Efficiency, Appropriateness and Quality (PEAQ) Reports and Training

The PEAQ reporting team is offering PEAQ 101 sessions where they will provide a brief overview of the Provider Performance Insights score cards and address pre-submitted questions. Register for these sessions below and submit questions here.

For more information, visit the BCBSTX PEAQ page.

Remittance Viewer & Reporting On-Demand via Availity Essentials

These online tools give providers and billing services a convenient way to view claim detail information from the 835 Electronic Remittance Advice (835 ERA) and the Provider Claim Summary (PCS). Attend a webinar to learn how to gain or grant access, conduct a search, view general and payer-specific information and save or print results.

To register now, select a webinar date and time from the list below:

AIM Specialty Health is an independent medical benefits management company that provides utilization management services for Blue Cross and Blue Shield of Texas (BCBSTX). 

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSTX. 

BCBSTX makes no endorsement, representations or warranties regarding any products or services provided by third-party vendors.