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Personal Health Guides

Have a general question or need help?

Call or chat with a plan specialists, called a Personal Health Guide, who are here for you anytime, day or night.

A PHG can assist you around the clock with:

claims and benefits questions
cost estimates
finding in-network providers
mental health support
medical and prescription drug benefits
prior authorizations
scheduling appointments
transitioning care
wellness benefits
and much more

You can connect with a PHG 24/7 by calling 1-866-355-5999 or chatting through the BCBSTX App. The app is available in the Apple App Store and Google Play Store.