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Personal Health Guides

If you were affected by the devasting floods in Central Texas, please contact us.

We can help you:

  • find a doctor or hospital
  • refill a prescription
  • coordinate or transition your care
  • get a member ID card

Available 24/7 at 1-866-355-5999.

Have a general question or need help? Call or chat with a plan specialists, called a Personal Health Guide, who are here for you anytime, day or night.

A PHG can assist you around the clock with:

  • claims and benefits questions
  • cost estimates
  • finding in-network providers
  • mental health support
  • medical and prescription drug benefits
  • prior authorizations
  • scheduling appointments
  • transitioning care 
  • wellness benefits
  • and much more

You can connect with a PHG 24/7 by calling 1-866-355-5999 or chatting through the BCBSTX App. The app is available in the Apple App Store and Google Play Store.