Electronic Refund Management (eRM)

The Electronic Refund Management (eRM) tool is designed to help simplify claim overpayment reconciliation and related processes. Among other features, the eRM tool provides:

  • Single sign-on through Availity®.
  • Electronic notifications of overpayments
  • Online inquiry, dispute and appeal functionality.
  • Option to deduct from future payments.
  • Pay by check capability

Not registered with Availity? Visit Availity Learn more about third-party links and complete the guided online registration, at no cost. For registration help, contact Availity Client Services at 1-800-282-4548.

The eRM tool also includes the Claim Inquiry Resolution (CIR) function, which enables you to submit a variety of online requests for reconsideration on finalized claims.

Accessing eRM

  • Log into Availity Learn more about third-party links
  • Select Payer Spaces from the navigation menu and choose BCBSTX
  • Select the Applications tab, then choose Refund Management - eRM

If you are unable to access this link, please contact your Availity Administrator. To identify your Availity Administrator, click the My Administrators link under My Account Dashboard on the Availity homepage.

Need Help?

For navigational assistance, refer to the Electronic Refund Management (eRM) User Guide.

This information does not apply to Medicare Advantage or Texas Medicaid claims.


Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSTX. BCBSTX makes no endorsement, representations or warranties regarding any products or services provided by third party vendors such as Availity. If you have any questions about the products or services provided by such vendors, you should contact the vendor(s) directly.