As a Blue Cross and Blue Shield of Texas (BCBSTX) Plan member, you or your child has access to a team or providers, service managers and other professionals to help guide your care. In addition, you have access to the Member Outreach team.
Member Outreach is a local staff of Community Health Workers that are based in your service area. They assist in connecting you and your child to the programs and services available to you. Member Outreach is responsible for calling BCBSTX STAR Kids members and performing home visits. They also serve as partners to many of BCBSTX’s community based programs and resources.
The Member Advocate is part of the Member Outreach team. He or she serves as a dedicated resource to assist you in filing a complaint or appeal. He or she can also help you to track the status of a complaint or appeal during any stage.